Business Analyst
Summary
The Business Analyst translates business and user needs into digital solutions for government agencies by managing requirements, facilitating stakeholder discussions, and supporting the end-to-end delivery lifecycle. The role involves working closely with product managers, designers, and engineers to ensure effective implementation and continuous improvement.
As a Business Analyst, you will work with government agencies, product teams, engineers, designers and vendors to translate business and user needs into effective digital solutions.
You will support the end-to-end delivery lifecycle — from problem definition and requirements analysis to implementation and continuous improvement.
What You Will Do
- Engage stakeholders and users to understand business needs, pain points and desired outcomes.
- Analyse business processes and identify opportunities for simplification, automation and digitalisation.
- Translate needs into clear requirements, user stories, process flows and acceptance criteria.
- Facilitate discussions to clarify requirements, priorities, dependencies and trade-offs.
- Work with Product Managers, Designers and Engineers to shape and deliver practical solutions.
- Support backlog refinement, UAT, implementation and commissioning activities.
- Manage stakeholder expectations and surface risks, issues and dependencies early.
- Ensure solutions consider relevant security, data governance and Government ICT requirements.
- Identify opportunities to continuously improve products, systems and business processes.
What We Are Looking For
- Degree/Diploma in Business, Information Technology, Computer Science, or related discipline.
- Minimum 3 years of experience as a Business Analyst or in a similar role.
- Strong analytical, problem-solving and stakeholder management skills.
- Ability to translate business needs into clear requirements for technical teams.
- Good written and verbal communication skills.
- Ability to work independently and take ownership of outcomes.
- Experience working with cross-functional teams in an Agile environment.
- Experience with government digital services, Jira/Confluence, cloud technologies, APIs, system integration or Government ICT governance would be an advantage.