Business Analyst - Merchandising Systems

Job Purpose

Supports the business in analyzing and improving merchandising, store supplier, inventory, and warehousing processes through business requirements gathering, system enhancements, UAT, and process improvement. Acts as a key liaison between business teams and IT to ensure effective system solutions.

Key Responsibilities

• Gather and document business requirements and process improvements.

• Represent the Merchandising team in system projects and initiatives.

• Conduct UAT, prepare test scenarios, document results, and coordinate issue resolution.

• Analyze sales, inventory, and operational data and provide recommendations.

• Develop and maintain process documentation, user guides, and training materials.

• Coordinate with IT on system enhancements and implementation.

• Conduct user orientation and training for new and enhanced systems.

• Support projects related to merchandising, inventory, warehousing, promotions, and vendors.

Qualifications

• Bachelor’s degree in Industrial Engineering.

• At least 1–2 years of experience in Business Analysis, Systems Analysis, or Process Improvement.

• Retail, eCommerce, FMCG, Merchandising, or Inventory experience is an advantage.

• Proficient in MS Excel and Microsoft Office.

• Strong analytical, problem-solving, and communication skills.

• Knowledge of inventory management principles is an advantage.

• Team player, self-starter, and able to work in a fast-paced environment.