Business Analyst (NSO)

Scope of Work/Responsibilities

• Strategic analysis & requirements gathering: Lead end‑to‑end collection and validation of business requirements from PSOD and NSO, ensuring clear alignment between stakeholders and IT teams.

• Stakeholder engagement & communication: Build deep understanding of business needs and translate them into actionable inputs; maintain clear, timely communication with all stakeholders.

• Gap analysis: Identify missing capabilities and functional gaps, proposing enhancements that improve client experience, compatibility, and operational efficiency.

• Solution alignment: Ensure proposed solutions meet business objectives, conform to quality standards, and comply with IT security and governance requirements.

• Implementation & performance monitoring: Oversee implementation, support QA and deployment, and continuously monitor system performance and user satisfaction to drive improvements.

• Reporting & incident management: Deliver regular project status reporting and support escalation management, conducting root‑cause analyses and recommending preventive measures.

• Data & analytics proficiency: Leverage Power BI and strong data analysis skills to transform operational data into actionable insights, strengthen decision‑making, and support continuous improvement.