Business Analyst

-Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details.
-Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements.
-Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development
-Develop call flows for complex applications including data driven interactions and Contact Center routing of calls.
-Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications.
-Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend.

BA with IVR

All your information will be kept confidential according to EEO guidelines.