Business Analyst - Perm
Summary
Business Analyst defines and documents business/technical requirements, maps processes, and drives solutions for a consumer-focused tech team in Melbourne.
Salary: Up to $130000.00 p.a. inc Superannuation
Business Analyst (Permanent)
Salary: 130,000 pkg
Location: Melbourne / Hybrid
Join a leading consumer-focused organisation and play a pivotal role in delivering high-impact initiatives across a busy Technology and Business landscape. This is a permanent opportunity suited to an experienced Business Analyst who thrives in ambiguity, loves shaping "as-is / to-be" processes, and can confidently influence stakeholders at all levels.
The Opportunity
You'll partner closely with Technology and business stakeholders to define, clarify, and drive requirements from discovery through to delivery - ensuring solutions are practical, traceable, and aligned to real customer and operational outcomes.
Key Responsibilities
- Partner with stakeholders across Technology and business units to gather, validate, and prioritise business and technical requirements
- Translate complex concepts into clear, actionable requirements, user stories, and process documentation
- Facilitate workshops, interviews, walkthroughs to uncover needs, pain points, and opportunities
- Collaborate with architects, engineers, and project managers to align business objectives to technical solutions
- Maintain high-quality documentation, including version control across analysis artefacts
- Document current-state (as-is) and future-state (to-be) processes
- Drive continuous improvement by identifying process gaps and ensuring solutions address them
- Support delivery with any other duties as directed
What You'll Bring
- 5+ years' end-to-end Business Analysis experience
- Strong stakeholder management, negotiation, and relationship-building skills
- Advanced process mapping and BA documentation capability
- Expertise in user story mapping and persona-based requirements gathering
- Working knowledge of BPMN and familiarity with BABOK tools/techniques
- Exposure to AI tools used in BA practice
- Domain experience in Telco and/or Energy (Power, Gas, Electricity)
- Clear written and verbal communication; able to operate at both strategic and operational levels
- Proven ability to manage competing priorities, navigate ambiguity, and support continuous improvement
*Please only apply if you have full working rights and are currently based in Melbourne, Australia.