Business Analyst (Power Platform & Process Improvement)
Salary: ₱70,000 – ₱80,000 per month
JOB SUMMARY:
The Business Analyst – Power Platform & Process Improvement translates business needs into practical, well-designed digital solutions. The role works with stakeholders to understand pain points, map current and future processes, define requirements, and design, build, test, and support solutions using Microsoft Power Platform.
The role combines business analysis, process improvement, and hands-on solution development. It is accountable for ensuring that solutions are aligned to agreed requirements, are fit for purpose, are properly validated, and deliver measurable improvements in efficiency, quality, control, or stakeholder experience.
POSITION RESPONSIBILITIES
1. Business Analysis & Requirements
Key Responsibilities
Facilitate discovery sessions and stakeholder workshops to understand business needs, pain points, controls, and desired outcomes.
Elicit, analyse, document, prioritise, and validate functional and non-functional requirements.
Translate business requirements into user stories, acceptance criteria, process requirements, data requirements, and solution specifications.
Maintain traceability from stakeholder need through design, development, testing, and acceptance.
Identify assumptions, dependencies, risks, constraints, and open decisions early.
Expected Outcomes
Clear and validated requirements.
Stakeholder agreement on scope, priorities, and success measures.
Reduced ambiguity, rework, and missed requirements.
Complete and traceable analysis artefacts.
2. Process Mapping & Improvement
Key Responsibilities
Document current-state and future-state processes using a consistent process mapping standard.
Identify delays, duplication, manual effort, control gaps, hand-off issues, and automation opportunities.
Facilitate process walkthroughs with process owners and subject matter experts.
Recommend practical improvements based on evidence, business value, risk, and implementation effort.
Define measurable process outcomes and establish a baseline where data is available.
Expected Outcomes
Accurate and validated process maps.
Clearly identified improvement and automation opportunities.
Better-defined roles, controls, decision points, and hand-offs.
Improvement recommendations linked to measurable business outcomes.
3. Power Platform Solution Development
Key Responsibilities
Design, build, configure, and enhance Power Apps solutions aligned to approved requirements and designs.
Design and implement Power Automate workflows, approvals, notifications, integrations, and scheduled processes.
Use SharePoint, Dataverse, Microsoft Lists, Excel, and other approved data sources as appropriate to the solution.
Apply reusable components, naming conventions, environment controls, security requirements, and documentation standards.
Assess feasibility and raise technical constraints or proposed design changes before proceeding.
Expected Outcomes
Reliable and maintainable Power Platform solutions.
Solutions aligned to agreed requirements and approved design.
Appropriate access, controls, and documentation.
Reduced manual effort and improved process consistency.
4. Reporting & Data Visualisation
Key Responsibilities
Develop and enhance Power BI reports and dashboards where reporting forms part of the required solution.
Translate reporting needs into clear measures, data definitions, layouts, and visualisations.
Validate data sources, transformations, calculations, filters, and refresh arrangements.
Partner with stakeholders to confirm usability, interpretation, and reporting requirements.
Document business rules, data definitions, dependencies, and known limitations.
Expected Outcomes
Accurate, clear, and decision-useful reporting.
Validated measures and business definitions.
Reliable refresh and data-quality arrangements.
Stakeholder confidence in report outputs.
5. Solution Design, Testing & Quality Assurance
Key Responsibilities
Prepare wireframes, mock-ups, solution designs, and prototypes before or during development as appropriate.
Treat agreed requirements and approved designs as the build specification; raise changes before implementation.
Prepare test scenarios and support system testing, user acceptance testing, defect resolution, and regression testing.
Complete quality checks before stakeholder review or release.
Record defects, decisions, changes, test evidence, and acceptance outcomes.
Expected Outcomes
Early stakeholder alignment on the proposed solution.
Fewer avoidable defects and review-stage surprises.
Solutions tested against requirements and acceptance criteria.
Documented acceptance and controlled release readiness.
6. Stakeholder Engagement & Delivery Support
Key Responsibilities
Provide concise and timely progress updates, including achievements, next steps, risks, dependencies, and decisions required.
Manage stakeholder expectations and communicate the impact of changes to scope, design, or delivery dates.
Work collaboratively with Change & Excellence, operations, technology teams, process owners, and external stakeholders.
Escalate blockers and delivery risks early, with clear options and recommended actions.
Support demonstrations, training, handover, adoption, and post-implementation review.
Expected Outcomes
Clear communication and shared understanding.
Early resolution of risks, dependencies, and decisions.
Effective stakeholder participation in design, testing, and adoption.
Smooth handover and sustainable use of delivered solutions.
7. Governance, Documentation & Continuous Improvement
Key Responsibilities
Maintain complete solution documentation, including requirements, process maps, designs, test evidence, user guidance, support information, and change history.
Follow GSI governance, information security, data privacy, change control, and release management requirements.
Maintain an organised backlog of enhancements, defects, and improvement opportunities.
Monitor solution performance and user feedback after implementation.
Proactively identify and deliver improvements to owned processes and solutions.
Expected Outcomes
Complete and accessible solution records.
Compliance with organisational controls and governance requirements.
Visible ownership of enhancements and support needs.
Continuous improvement supported by evidence and user feedback.
KEY DELIVERABLES
Business requirements document or requirements backlog
Current-state and future-state process maps
Pain-point, root-cause, and improvement analysis
User stories and acceptance criteria
Wireframes, mock-ups, prototypes, and solution design documentation
Power Apps applications and Power Automate workflows
Power BI reports and dashboards, where required
Data definitions and business rules
Test plan, test scenarios, defect log, and acceptance evidence
User guides, training materials, and support handover documents
Solution register, change log, and benefits or outcome tracking
SKILLS AND COMPETENCIES
Technical Competencies
Business analysis and requirements elicitation
Current-state and future-state process mapping
Process improvement and root-cause analysis
Microsoft Power Apps, including canvas apps
Microsoft Power Automate cloud flows and approvals
Microsoft Power BI, including data modelling, measures, and visualisation
SharePoint, Microsoft Lists, Excel, and collaborative Microsoft 365 tools
Solution design, prototyping, testing, and user acceptance support
Data analysis, data validation, and business-rule documentation
Documentation standards, change control, and solution governance
Behavioural Competencies
Stakeholder engagement and workshop facilitation
Clear written and verbal communication
Critical thinking and structured problem solving
Attention to detail and commitment to quality
Ownership, accountability, and proactive follow-through
Planning, prioritisation, and time management
Curiosity, learning agility, and continuous improvement mindset
Collaboration across business and technical teams
Constructive challenge and willingness to raise risks early
Adaptability in an iterative delivery environment
QUALIFICATIONS AND EXPERIENCE
Required
At least two years of relevant experience in business analysis, process improvement, Power Platform development, or a comparable hybrid role.
Demonstrated experience gathering, documenting, and validating business requirements with stakeholders.
Demonstrated experience creating current-state and future-state process maps.
Hands-on experience building and supporting solutions using Power Apps and Power Automate.
Working experience with Power BI or a comparable business intelligence platform.
Experience supporting solution testing, user acceptance, implementation, and handover.
Strong written and verbal communication skills.
Desirable
Microsoft Power Platform certification or equivalent practical experience.
Experience with Dataverse, SharePoint solution design, connectors, environment management, or solution lifecycle practices.
Experience in business process outsourcing, professional services, pharmacy, healthcare, finance, or shared services environments.
Experience with change management, benefits tracking, or adoption support.
Familiarity with project delivery, agile delivery, or continuous improvement methods.
BENEFITS
Competitive salary package.
Flexible working hours.
Professional development opportunities.
Supportive and inclusive work environment.