Business Analyst - Process Engineering
Job Title: Business Analyst - Process Engineering
Job number: 371465 Closing Date: 24/08/2026
Business Area: DHL Supply chain
Business Area / Unit: Warehousing and Transport Operations
Reports to: General Manager - Warehouse.
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication.
We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives. And not just for our customers, but for every member of our Group too.
At DHL Supply Chain East Africa, we’re looking for a Business Analyst - Process Engineering.
Role Outline
As a Business Analyst within our business, your role is to bridge the gap between business needs and technological solutions. You will be instrumental in analyzing data, identifying opportunities for improvement, and implementing strategies to enhance operational efficiency within our operations (warehouse and transport).
About the role Key duties and responsibilities
• Gather, analyze, and interpret large datasets related to operations, identifying trends, patterns, and areas for improvement.
• Develop and maintain comprehensive reports and dashboards to communicate key performance indicators (KPIs) to stakeholders.
• Collaborate with cross-functional teams to understand business processes and workflows within the domain of the operations.
• Propose and implement process improvements to enhance efficiency, reduce costs, and optimize resource utilization.
• Work closely with IT teams to assess, recommend, and implement technology solutions that align with business objectives.
• Provide insights into the integration of advanced technologies such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Operations Management System, SmartREM suites and data analytics tools.
• Utilize historical data and industry trends to develop accurate demand forecasts for warehouse and transportation services.
• Collaborate with demand planning teams to ensure alignment between warehouse and transportation capacity and business requirements.
• Provide actionable insights to management for data-driven decision-making.
• Engage with stakeholders to gather and document business requirements for system enhancements or new technological implementations.
• Define, track, and analyze key performance indicators to evaluate the effectiveness of warehouse and transportation operations.
• Ensure a clear understanding of user needs and expectations to inform IT development.
• Project Management.
• Management Information Systems.
About you
• Bachelor’s degree in industrial engineering / business / supply chain management.
• Proven experience (3 years) in operations / business analysis, preferably within the supply chain industry.
• 3 years in warehousing/transport / logistics/FMCG environment.
• Experience in SAP EWM, TRM, and technical aptitude for new business developments.
• Experience working with ERP systems (e.g., SAP, Oracle).