Business Analyst (Product Focus)
Description
About the Role
We are looking for a Business Analyst with a product focus to support the build and growth of our B2B, AI-driven products for the financial services industry. This is a hands-on, execution-focused role at the intersection of business, product and technology.
Working closely with the Product Manager, you will turn customer and business needs into clear requirements, support the delivery of new features from concept to launch, and use data to help the team make better product decisions. You will work day-to-day with engineering, design and go-to-market teams, and from time to time join customer-facing sessions to support product demonstrations and gather requirements from enterprise banking and fintech clients.
This role is a strong fit for someone with 2–3 years of experience who wants to grow towards a product management career.
Key Responsibilities
Requirements analysis and documentation
Gather and analyse business and user requirements from customers, internal stakeholders and market input, under the guidance of the Product Manager.
Translate requirements into clear product requirement documents, user stories, acceptance criteria and process flows that engineering and design can act on.
Map current and future-state business processes for banking and fintech use cases, identifying gaps, pain points and opportunities for AI-driven solutions.
Product delivery support
Work closely with engineering and design throughout the build cycle, clarifying requirements and helping resolve questions quickly.
Help maintain and groom the product backlog, and support sprint planning, prioritisation and release activities in an agile environment.
Coordinate user acceptance testing (UAT), track issues to resolution and help ensure releases meet agreed quality standards.
Prepare product documentation, release notes and internal enablement materials.
Customer and pre-sales support
Support the Product Manager and Sales team in customer meetings, including requirement workshops and product demonstrations.
Help prepare product-related content for client proposals, RFP responses and proof-of-concept scoping.
Requirements
Bachelor's degree in business, information systems, computer science, finance or a related field.
2–3 years of experience as a Business Analyst, Product Analyst, Associate Product Manager, or a similar role, preferably on B2B software or technology products.
Experience in financial services, banking technology, speech-related products is a plus.
Hands-on experience writing requirements documents, user stories and acceptance criteria.
Experience working in an agile environment alongside engineering and product teams.
Working understanding of how software products are built (e.g. APIs, integrations, data flows), sufficient to communicate effectively with technical teams.
Strong written and verbal communication skills in English and Cantonese, with the confidence to present to customers and internal stakeholders.
A structured, detail-oriented approach, with the ability to manage multiple tasks in a fast-paced environment.