Business Analyst/Project Manager (Outsystems) - SPVL

We are looking for Business Analyst & Project Manager to join one of the government agencies!

• Exciting opportunity to work with a team of professionals to deliver government applications
• Great working environment and career exposure
• Candidate with experience in Outsystems project delivery are welcome to apply

Responsibilities:

• Engage business stakeholders, product owners, operational teams and external vendors to elicit, analyse and document business requirements for project maintenance, enhancement requests and new releases.
• Conduct impact assessments and gap analysis for change requests, enhancements, incidents and integration initiatives.
• Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency.
• Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, wireframes and other project artefacts.
• Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions.
• Work closely with Product Manager, Solution Architect, developers and QA team to ensure business requirements are accurately translated into system solutions.
• Support solution design discussions involving OutSystems, AWS services, Amazon Connect, APIs, Singpass/MyInfo and external system integrations.
• Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs.
• Assist in release planning, requirement prioritisation and backlog management activities.
• Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments.
• Assist with incident investigations, root cause analysis and service recovery activities for production issues.
• Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures.
• Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards.
• Support change management, stakeholder communications and user adoption activities for new project capabilities and releases.

Requirements:

• BA - Min 6 years experience as Business Analyst in Agile-scrum methodology and end-to-end project lifecycle
• PM - Min 7 years leading digital transformation programmes in an Agile scrum delivery environment
• Experience in OutSystems-based delivery
• Experience delivering government or public sector digital products

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Liew Chien Hui (Vivian) - R2090138
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