Business Analyst / Project Manager | ServiceNow & Financial Systems | Remote
Job Description
Ares Enterprise is seeking a highly motivated Business Analyst / Project Manager to lead business process analysis, requirements management, Agile project delivery, and ServiceNow application development initiatives supporting Federal Government clients.
The Business Analyst / Project Manager will serve as the functional lead for a three-person Agile development team and act as the primary liaison between stakeholders, product owners, executive leadership, and technical personnel. This position is responsible for translating business requirements into technical solutions, managing project execution, overseeing application development activities, and ensuring successful delivery of high-quality products that improve operational efficiency and mission outcomes.
The successful candidate will support ServiceNow platform modernization, custom application development, process automation, governance initiatives, reporting solutions, and continuous improvement efforts utilizing Agile and DevSecOps methodologies.
Essential Duties and Responsibilities
- Lead and supervise a team of three (3) software development professionals, providing task prioritization, workload management, mentoring, and quality oversight.
- Facilitate stakeholder meetings, requirements workshops, discovery sessions, and business process reviews.
- Gather, analyze, document, and validate business, functional, and technical requirements.
- Develop user stories, acceptance criteria, process flows, workflow diagrams, and business requirements documentation.
- Manage project schedules, milestones, deliverables, risks, issues, dependencies, and resource planning.
- Facilitate Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Coordinate activities between business stakeholders, developers, architects, testers, security personnel, and Government representatives.
- Monitor project performance and prepare executive-level status reports, dashboards, presentations, and briefings.
- Support ServiceNow platform enhancements, custom application development, testing, deployment, and production support activities.
- Ensure compliance with project governance, security, quality assurance, and documentation standards.
- Identify opportunities for business process improvement, automation, and modernization.
- Support user acceptance testing (UAT), training, change management, and end-user adoption activities.
- Develop and maintain project documentation, standard operating procedures, training materials, and technical artifacts.
- Proactively identify and mitigate project risks while ensuring successful delivery of contract requirements.