Business Analyst - Retail & Supply Chain

The Role
We’re looking for an experienced Retail & Supply Chain Business Analyst to join our Technology & Solutions team and play a key role in supporting and improving the systems that power our retail, sourcing, procurement and supply chain operations.
You’ll take ownership of key retail systems, becoming a trusted subject matter expert across the business. From keeping critical systems running smoothly to identifying opportunities for optimisation, automation and continuous improvement, you’ll connect business needs with practical technology solutions.
Working closely with stakeholders, vendors and IT teams, you’ll lead requirements gathering, process mapping, system enhancements, incident resolution and technology projects from discovery through to delivery.
If you enjoy solving complex problems, understanding how retail businesses operate and making systems work better for the people who use them, this could be the role for you.
About You
You’ll bring:

5+ years’ experience as a Business Analyst, Systems Analyst, Product Analyst or similar within volume retail or FMCG
Strong experience across Retail ERP, EDI, sourcing, procurement and supply chain systems
Experience working within complex enterprise and legacy environments with high transaction volumes
Strong capability in mapping current and future-state processes and identifying opportunities for optimisation and automation
End-to-end SDLC experience including requirements gathering, user stories, process mapping, test scripts, documentation, testing and iterative delivery
Strong analytical and problem-solving skills, including root cause analysis using SQL/MS SQL, system logs and operational data
Knowledge of omni-channel retail systems and processes
Strong Excel and Power BI capability
Experience troubleshooting integrations, interfaces and master data
Experience managing vendors and coordinating the resolution of production incidents and system defects
Confidence facilitating workshops and translating business requirements into clear technical documentation
Strong communication skills with the ability to partner with both senior stakeholders and technical teams
Experience supporting system and organisational change, ideally as a recognised SME or super user

Great to Have
Experience with any of the following would be highly regarded:

Infor WMS
Centric PLM
Boomi
Agentic AI or LLM-based systems