Business Analyst
Salary: RM 5,800 – RM 8,000 per month
Job Industry: Insurance
Job Type: Contract - 12 Months & Renewable (Based on your work performance)
Working arrangement: Hybrid (4 days Onsite, 1 day Work from Home)
Responsibilities:
Partner with business users, product owners, IT teams, and vendors to elicit, analyse, validate, and document business requirements for enterprise solution initiatives.
Translate business needs into clear deliverables such as business requirement documents, user stories, process flows, functional specifications, data mappings, and acceptance criteria.
Facilitate requirement workshops, walkthroughs, and clarification sessions in English, Chinese and Cantonese with stakeholders across regional and local teams.
Perform current-state and future-state process analysis, gap assessment, impact analysis, and dependency identification to support solution design and delivery planning.
Work closely with solution architects, developers, testers, and operations teams to ensure proposed solutions meet business objectives and are feasible within agreed timelines.
Support Agile and/or waterfall delivery activities including backlog refinement, sprint planning input, requirement traceability, change request assessment, and release readiness reviews.
Prepare and review UAT scenarios, test cases, test data needs, and expected outcomes; coordinate UAT execution, defect triage, retesting, and business sign-off.
Track requirement status, open issues, risks, decisions, and action items, providing regular progress updates to project managers and stakeholders.
Support implementation, user communications, training materials, operational handover, and post-implementation verification as required.
Maintain high-quality documentation and contribute to knowledge sharing, process improvement, and continuous enhancement of business analysis practices within the team.
Requirements:
Bachelor's degree in Business, Information Technology, Computer Science, Finance, or a related discipline.
2 to 3 years of experience as a Business Analyst, preferably supporting IT, digital, enterprise solutions, insurance, banking, or financial services projects.
Language capability: Fluent Chinese and Cantonese communication skills, with the ability to conduct discussions, clarify requirements, and prepare stakeholder communications.
Good English communication skills are also required.
Experience in requirements gathering, stakeholder interviews, workshop facilitation, process mapping, documentation, UAT coordination, and defect follow-up.
Solid understanding of SDLC, Agile and/or waterfall delivery methodologies, and the role of business analysis across project delivery stages.
Hands-on familiarity with tools such as JIRA, Confluence, Figma, Microsoft Visio, Excel, PowerPoint, Teams, or similar requirement and collaboration platforms.
Strong analytical thinking, attention to detail, problem-solving ability, and willingness to challenge assumptions constructively.
Ability to manage multiple priorities, work independently, follow through on actions, and adapt in a fast-paced insurance IT environment.
Strong interpersonal skills with the confidence to engage business stakeholders, technical teams, vendors, and cross-functional partners.
Basic understanding of data flows, APIs, system integrations, reporting, or SQL will be an added advantage.