Business Analyst (ServiceNow)
Summary
Business Analyst role implementing ServiceNow Field Service Management for a Singapore public-sector digitalisation programme, gathering requirements and translating them into deliverables.
19 months contract, 2 days WFH
About the role
We are growing our ServiceNow practice to deliver a multi-year digitalisation programme for a Singapore public sector agency, implementing ServiceNow Field Service Management (FSM) at enterprise scale. You will join a dedicated agile squad working across the full delivery lifecycle — from design and configuration through to go-live and ongoing support. As Business Analyst you work directly with business users, the Product Manager and the engineering team to make sure operational and functional requirements are properly understood, validated and delivered.
Key responsibilities
Engage business users to elicit, analyse and document business and operational requirements
Work with the Product Manager to align requirements to the product roadmap and priorities
Translate requirements into clear functional specifications, user stories and acceptance criteria
Partner with engineers to clarify requirements and pressure-test solution feasibility
Support solution design reviews, user acceptance testing and business sign-off
Make sure delivered solutions meet operational, regulatory and service requirements
About you
Minimum 3 years of experience as a Business Analyst on digital or enterprise system projects
Minimum 2 years working on ServiceNow or ITSM/FSM implementations
Strong stakeholder engagement and requirements facilitation skills
Strong documentation and communication skills
Comfortable working independently across multiple stakeholder groups and facilitating workshops