Business Analyst

We’re looking for a Business Analyst to join our Technology team and help shape business and technology initiatives that support how Sky connects customers with premium entertainment, sport, news and stories across our platforms.

In this role, you’ll work across a variety of initiatives, translating business goals, customer needs, operational requirements and technology opportunities into clear, practical and delivery-ready requirements. You’ll help teams understand problems, explore options and deliver outcomes that are scalable, fit-for-purpose and aligned to Sky’s priorities.

You’ll be a key connector between stakeholders, product, technology, delivery teams and external partners, bringing clarity to scope, priorities, risks and dependencies while keeping customer, commercial and operational outcomes front of mind.

As this role engages with stakeholders and team members in both of Sky's Auckland offices, it is important that you'll be able to worth across both Auckland CBD and Mt Wellington offices.

Responsibilities

You’ll bring strong business analysis experience, a collaborative mindset and the confidence to work across varied business and technology initiatives. You’re curious, practical and customer-focused, with the ability to turn ambiguity into structure, bring different perspectives together and support outcomes that work for customers, teams and partners. Together with this, you’ll have:

• Proven experience in business analysis or a similar role within complex business, technology or transformation environments.
• A strong understanding of business analysis practices, including requirements elicitation, process analysis, customer journey mapping, impact assessment and options analysis.
• Experience working across agile, iterative or plan-driven delivery environments, with the ability to adapt analysis approach to suit the initiative.
• The ability to produce clear, delivery-ready artefacts such as user stories, acceptance criteria, business rules, process flows, decision papers and supporting documentation.
• A sound understanding of media, broadcasting or digital content environments, including the customer, operational and technology considerations that support content-led businesses.
• Strong facilitation, communication, influencing and stakeholder management skills, with the confidence to challenge constructively and build trusted relationships across teams.
• A positive, solution-focused style, strong personal accountability and a drive to improve outcomes for customers, teams and partners.

Requirements

• Partner with stakeholders across Sky to understand strategic objectives, business needs, customer outcomes and operational challenges across a range of initiatives.
• Gather, analyse and validate business, functional and non-functional requirements through workshops, interviews, discovery, process mapping and data-informed analysis.
• Translate requirements into clear documentation, user stories, acceptance criteria, business rules, process flows and other artefacts that support effective design, delivery and decision-making.
• Analyse current and future-state processes, customer journeys, system interactions and business impacts, identifying opportunities to simplify ways of working and improve outcomes.
• Work collaboratively with product, technology, architecture, operations and external delivery partners to align scope, priorities, dependencies, risks and solution options.
• Support delivery from concept through to implementation by maintaining traceability, validating solutions against requirements, supporting testing and helping prepare teams for change.
• Bring a strong understanding of media, broadcasting and digital content environments to support practical solutions across customer, content, commercial and operational contexts.
• Create and maintain clear, useful documentation and communicate insights, recommendations and trade-offs in a way that supports informed decision-making.

Benefits

• Free Sky, Sky Sport Now, and Neon
• A flexible, supportive culture where your ideas matter
• Great career development with real pathways to grow
• Discounted Southern Cross health insurance
• Discounted YMCA gym membership