Business Analyst - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

As a Business Analyst in the Supply Tech pillar, you will play a key role in identifying business needs, improving processes, and helping shape technology platforms and products that drive operational excellence. Working across diverse stakeholder groups, you will bridge the gap between business and technical teams, ensuring solutions deliver measurable value and support strategic goals. This is an exciting opportunity to influence change, improve customer outcomes, and contribute to continuous business growth. Day to day:

• Gather and document business requirements and translate them into functional specifications
• Develop use cases and process flows to support the development of software solutions
• Conduct stakeholder interviews to understand business needs and pain points
• Collaborate with stakeholders to ensure that project objectives are aligned with business goals
• Facilitate communication between business and technical teams
• Create business cases and cost-benefit analyses to support business opportunities
• Participate in user acceptance testing and ensure that solutions meet business requirements
• Develop and maintain system documentation and training materials

You'll be perfect for the role if you have:

• 2+ years of professional experience in a business analyst role or similar
• Minimum 5 years experience in customer service
• Demonstrated experience working in a fast-moving and dynamic environment
• Strong analytical skills with a data-driven approach to decision-making
• Excellent communication and interpersonal skills
• Ability to lead and motivate cross-functional teams
• Project management skills with a focus on process improvement

What you will enjoy:

‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.