Business Analyst

Summary

Responsible for performing basic, cross functional and cross company business and process analysis. Scope of work includes understanding of standard business analysis techniques needed to effectively and efficiently analyze systems, extracts and interfaces. Understands the general concept of the interrelationships between systems and processes how simple changes impact each. Uses general understanding of enterprise systems relationships to help assess process and systems improvements to ensure alignment of current needs with desired future direction. Has basic understanding of Symetra’s business and systems domains as well as the industry in which we operate. Uses basic analysis tools proficiently and completes work assignments with only general direction.

Responsibilities

✔ Business Analysis Planning and Monitoring: How business analysts determine which activities are necessary in order to complete a business analysis effort. • Stakeholder identification, selection of business analysis techniques, process that will be used to manage requirements, and how to access the progress of the work. • Builds relationships with business partners including users, project team and management at all levels. • Develops a communication plan to meet the needs of all business partners and can adapt communication style to different audiences. • Utilizes basic techniques to measure quality of business analysis and helps to implement change based on the metrics.
15%

✔ Requirements Management and Communications: How business analysts manage conflicts, issues and changes in order to ensure that stakeholders and the project team remain in agreement on the solution scope, how requirements are communicated to stakeholders, and how knowledge gained by the business analyst is maintained for future use. • Manages changes to requirements and provide basic assessment of impact to scope of projects. • Manage conflicts and collaborates with project team to gain consensus. • Develops and maintains traceability of the requirements, on smaller projects, from planning through post-production phases of projects to ensure quality of delivery. • Understands and can applies basic reuse standards for maintaining requirements. • Creates comprehensive requirements artifacts at the level of details to support development of solution. • Facilitates reviews of requirements using formal and informal techniques for small projects and mods.
15%

✔ Elicitation: How business analysts work with stakeholders to identify and understand their needs and the environment in which they work. • Ability to use the analysis techniques, identified in planning, to accurately flush out requirements. • Helps other senior analysts determine when additional information is needed to discover requirements that the stakeholder is not aware of. • Accurately documents the requirements so that the stakeholders understand and can review. • Validates the requirements are what the stakeholders intended in order to meet their needs.
20%

✔ Enterprise Analysis: Identify business needs, refine and clarify the definition of the needs and validate the solution meets the needs. • Can provide basic problem definition and analysis, helps with business case development, feasibility and definition of the scope. • Helps stakeholders identify areas of opportunity and facilitates exploration • Has a good understanding of business functions such as Service and Operations, Sales and Distribution, Compliance etc. • Understands organizational culture and uses relationships to influence decisions at a oroject level. • Has a good understanding of the framework of the company (structure, people, processes and technology.
5%

✔ Requirements Analysis: How business analysts prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the organization and stakeholders. • Ability to prioritize requirements based on cost, timelines and business value. • Assess small or moderate amounts of information and can organize in ways that various stakeholders understand • Leverages basic models to provide insight into opportunities for improvement. • Develops abstract models that describe business domain, in order to elect requirements.
15%

✔ Solution Assessment: Assess proposed solution to determine which solution best fits the business need, identify gaps in solution, and determine necessary workarounds or changes to the solution. • Validates the solution meets the functonality that the business needs. • Analyzes the impact to existing workflows, processes and procedures that will occur with the implementation of the solution. • Helps more senior analysts to define the capabilities and requirements (transition of data, work in progress and training) needed to support the solution.
5%

✔ Process Analysis: Utilize process modeling tools and techniques in order to identify and breakdown phases of a process in order to create an understanding of the inputs, outputs, and operations that take place during each phase. • Assess the results of process analysis, on small projects, to determine potential targets for process improvement through removing waste and increasing efficiency. • Create basic modeling diagrams that help define the requirements, identify gaps in requirements and workflows. • Document changes and help to identify impact downstream to systems and workflows.
10 %

✔ User Acceptance: • Develop acceptance criteria to ensure business needs are met. • Facilitate user acceptance testing for medium to large projects. • Begin to utilize automation tools to ensure quality and efficiency in testing. • Analyze and document test plans, test cases and results
15%

Skills