Business Analyst / Systems Analyst

Salary: £38,000 - 45,000 per year

Requirements:

• Previous Business Analyst experience in a software or IT-based business
• Proven experience writing functional and technical specifications, user stories and change requests
• Strong understanding of software development, code, databases and the software development lifecycle
• Confident daily use of JIRA and experience with Agile ways of working
• Working knowledge of SQL and relational databases
• Strong client-facing communication, active listening, presentation and stakeholder management skills
• Ability to explain technical concepts clearly to non-technical clients
• Strong organisational skills and ability to manage multiple clients, priorities and deadlines
• High level of IT literacy, including Microsoft Word, Excel, PowerPoint and Visio or similar
• Hands-on programming experience or a background in development, testing or technical support is desirable
• Understanding of APIs, integrations and data formats such as REST, JSON and XML is desirable
• Experience with SaaS or configurable platforms used by multiple clients is desirable
• Experience in parking, transport, local authority or NHS environments is desirable
• A Business Analysis certification such as BCS or IIBA, or a degree in computing or a related field, is desirable

Responsibilities:

• Lead client meetings and workshops to uncover business needs and explain supported, cost-effective solutions
• Analyse requests against existing functionality, map processes and data flows, assess impact, risk and effort, and work with developers on practical solutions
• Write functional and technical specifications, user stories and acceptance criteria
• Manage change requests from initial request through approval, build, testing and release
• Read and understand code, database structures and logs sufficiently to discuss solutions and investigate issues
• Use SQL or similar tools to query and validate data
• Maintain a complete, prioritised backlog, manage timelines across clients and projects, and report progress, risks and blockers
• Write test scenarios, support system and user acceptance testing, confirm delivered changes meet specifications, and prepare release notes and handover information
• Improve templates, standards and processes, identify recurring client needs and share knowledge across the team
• Work closely with developers and internal teams, manage expectations professionally and support occasional travel to client sites

Technologies:

• Excel
• Hardware
• Support
• JIRA
• JSON
• REST
• SQL
• XML

More:

We are Sagoss, an award-winning UK technology business delivering intelligent parking and transport solutions through an integrated platform combining software, ANPR, payment systems, customer portals and connected hardware. Established in 2006, our growing entrepreneurial group also includes Accellerate, a medical market-access consultancy, and Healthium Clinics, a private medical and aesthetic clinic in Henley-on-Thames. We are hiring a full-time, permanent Business Analyst / Systems Analyst for an office-based role in Henley-on-Thames, Oxfordshire, with a salary of £38,000–£45,000 per annum plus benefits. You will join a collaborative technology team in a visible role where your analysis shapes client solutions and supports delivery. We offer structured onboarding, practical training, ongoing development and opportunities to take ownership and progress. Our benefits include private medical insurance, birthday leave, onsite parking, an onsite restaurant and an onsite gym. We work collaboratively across technology, operations, customer service and field engineering to deliver solutions used by public- and private-sector organisations.

last updated 44 week of 2026