Business Analyst

This role is responsible for providing business and initiative support to TAL’s Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

In this role you will:

• Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
• Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into clear user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
• Digital Change & Implementation: Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
• Partner & Operational Support: Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
• Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
• Life Insurance knowledge is highly desirable.

Desirable:

• Qualifications (CSPO, ASPO,CSM, A-SCM, Business Analysis or Project Manager Management)

We will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.