Business Analyst

• Intake management: Receive, review, and validate onboarding or service requests; confirm scope, objectives, stakeholders, timelines, dependencies, assumptions, and required inputs.

• Business and operational assessment: Facilitate discovery sessions, gather requirements, assess process maturity, service complexity, volume, risk, support needs, and readiness for transition or onboarding.

• Tiering and classification: Apply defined criteria to recommend an appropriate service, support, or subscription tier based on factors such as business criticality, transaction or ticket volume, complexity, coverage requirements, risk, integrations, compliance needs, and expected effort.

• Requirements management: Document business, functional, operational, reporting, and non-functional requirements; maintain traceability from intake through implementation and acceptance.

• Data analysis: Collect, cleanse, reconcile, and analyze qualitative and quantitative data to identify trends, gaps, exceptions, risks, and opportunities for improvement.

• Onboarding coordination: Develop and track onboarding plans, readiness checklists, milestones, dependencies, action items, risks, issues, decisions, and acceptance criteria.

• Stakeholder collaboration: Work with business owners, service delivery, operations, technology and governance teams to align expectations and resolve gaps.

• Process design and improvement: Map current and future-state processes, identify control or hand-off weaknesses, and recommend standardized, scalable, and measurable improvements.

• Reporting and governance: Prepare dashboards, status reports, assessment summaries, decision papers, and executive-ready recommendations; maintain accurate records and audit trails.

• Benefits and outcome tracking: Define success measures, establish baselines, and monitor whether onboarding and tiering decisions deliver the expected service, cost, quality, and customer outcomes.

• Completed intake forms and validated demand records

• Business and operational assessment reports

• Service or subscription tier recommendations with supporting rationale

• Requirements documentation, process maps, and traceability records

• Onboarding plans, readiness checklists, RAID logs, and decision logs

• Data models, analytical workbooks, dashboards, and management reports

• Standard operating procedures, handover packs, and acceptance documentation

• Post-onboarding reviews and improvement recommendations

• Advanced proficiency in Microsoft Excel, including complex formulas, lookup functions, PivotTables, charts, data validation, conditional formatting, data cleansing, and large dataset analysis.

• Strong data analysis and interpretation skills, with the ability to convert findings into concise business insights and recommendations.

• Experience eliciting, analyzing, documenting, and validating business and operational requirements.

• Ability to develop process maps, workflows, decision trees, assessment models, scorecards, and prioritization frameworks.

• Strong analytical thinking, structured problem-solving, attention to detail, and sound judgment.

• Effective facilitation, stakeholder engagement, negotiation, and expectation-management skills.

• Clear written and verbal communication, including the ability to produce executive-ready summaries and presentations.

• Strong planning and coordination skills, with the ability to manage multiple requests, dependencies, and deadlines.

• Working knowledge of service management, operational governance, risk and control concepts, and continuous improvement practices.

• Ability to work independently while collaborating effectively across business and technical teams.

• Bachelor s degree in Business Administration, Information Systems, Computer Science, Engineering, Finance, Operations, or a related discipline, or equivalent practical experience.

• Typically 4-7 years of experience in business analysis, operations analysis, service transition, onboarding, consulting, process improvement, or a comparable role.

• Demonstrated experience working with structured intake, assessment, prioritization, onboarding, or service classification processes.

• Experience preparing analytical reports and presenting recommendations to business and operational stakeholders.

• Preferred: proficiency with Power BI or a comparable visualization tool; familiarity with Power Query, SQL, workflow platforms, service management tools, or automation solutions.

• Preferred: certification or formal training in business analysis, Lean Six Sigma, Agile, IT service management, project management, or data analytics.

• Demonstrated improvements in cycle time, cost transparency, risk management, and service outcomes

• Excellent Communication skills

• Curious and comfortable asking probing questions

• Methodical, organized, and accountable for follow-through

• Objective and evidence-driven when making recommendations

• Adaptable in environments with evolving requirements and priorities

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.