Business Analyst

MAIN PURPOSE OF THE ROLE

The purpose of this role is to:

Complete business analysis and document requirements associated with the delivery of projects,

system/process developments and client implementations. Carry out acceptance testing and sign off of

changes.

Assist delivery of projects to successful outcomes

Work closely with project manager, other analysts and system developers in order to deliver

requirements

Proactively consider and anticipate customer requirements

Ensurefinal deliveriesare of a high standard

Improve efficiency and quality of service via input to and the development of procedures and processes

KEY RESPONSIBILITIES

INTERFACE//WORKFLOWS/SCHEME EVENTS/REPORTING

Analyse business requirements and produce relevant change specifications effectively and accurately

working closely with key stakeholders, flagging any risks identified

Document findings in line with company standards for work type. Ensuring work is reviewed and signed

off accordingly to reduce risks and errors

Complete detailed acceptance testing of solutions to sign off

Provide expertise on the processes and systems within the responsibility of Business Solutions

Liaise withother analysts inbusinesssolutions/client projects/scheme experts/technical team/payroll

andmember/scheme services teams to ensure integrity of data, systems and processstandards are

adhered to

PROJECTS

Provide input toanyscopingexercisesto ensure estimated effort and costs are as accurate as possible

Complete project work in line with proposal documents to expected target dates and to meet revenue

requirements, ensuring any potential risk is flagged

Provide clear and concise reporting of project work as required

Provide expertise on the processes and systems around which a project is focused

Liaise with other experts in other relevant teamsto deliver successful project outcomes and handover

IMPLEMENTATIONS

Provide input to project scoping and tender responsesas requested

Complete implementation work in line with plans to target dates and to meet requirements, ensuring

any potential risk is flagged

Analyse requirements and changes in systems and processes and raise queries promptly to ensure correct

implementation of scheme.Complete acceptance testing on deliveries

Provide clear and concise reporting of work as required for checking andsign off

Provide expertise on the processes and systems around implementation within the responsibility of

Business Solutions.

Liaise with experts in other relevant teams to deliver successful handover of new system implementation

and process developments.

GENERAL BUSINESS

Business policies and processes: Ensure business policies and processes (including team processes) are

followed to complete work accurately and in line with requirements, reducing the risk of write-off and

errors and omissions

Data and Information security: Ensure ISO 27001 processes are followed and that you are compliant with

and aware of the relevant risk andcontrols that are in place for both IS027001 and the Information

Security Management system.

Communication: Ensure appropriate communication is undertaken with manager, team members, other

areas of the business, end users and the project manager throughout

Facilitating Change: Support the introduction and adoption of new procedures through documentation

and communication. Support the introduction of change within business areas.

Business Improvement: Investigate and suggest ideas to improve efficiency and quality of service and

provide input and support to business development opportunities, both within the immediate team and

wider business. Support research for new software solutions where required.

PROFESSIONAL QUALITIES

Essential

A-Level or equivalent

GCSE English and mathematics (A-C)

Strong technical Defined Benefit and Defined Contribution knowledge

Good analysis and problem-solving skills and good knowledge of analysis methodologies

Strong communication skills

Strong numeracy skills

Experience of work on pension projects and/or scheme events/payrollexercises

Five years prior experience in pension administration

Highly computer literate and experienced inpension administration systems(Intellipenis the internal

administration platform)

Strong MS Office skills, especially Excel, Word(including mail merge)

Understanding of project management and methodologies

Desirable (but not essential)

PMI Qualified

Business analysis qualification

Data analysis experience

ExperienceofDefined Contribution and complexpension administration

Experience of SQL & MI tools

Prior experience of pensions scheme implementation projects

PERSONAL QUALITIES

Self-starter with the ability to work with minimumsupervision

Should be able to communicate and build relationships with management, staff and clients across the

business

Ability to think analyticallyand should be a problem solver

Have high attention to detail and accuracy

Must have a flexible attitude and be able tocomfortably accommodate change

A commitment to quality anda thorough approach to the work

Ability to work well within a team

Prefer a small-business,fast paced working environment

Desire to stay updated on current and newdevelopments in the pensions industry and pensions

legislation

Desire to learn new skills

Ability to multitask and strong time management and organisational skills

REPORTING LINE

Reports to:Senior Business Analyst