Business Analyst/Transformation - Process Intelligence
Posted Updated
Job Summary
Responsibilities
What we expect of you
Basic Qualifications
Technical Skills
Must Have Skills
Good to Have Skills
Soft Skills
Must Have Skills
Good to Have Skills
Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality.
In this vital role you will be accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation programs aligned with the companys most critical initiatives.
Responsibilities
- Drive initiatives to maximize business value from process intelligence deployments (current-state understanding, automation/redesign opportunities, and value capture monitoring).
- Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
- Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
- Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
- Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.
What we expect of you
Basic Qualifications
- Masters OR Bachelor's degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience
Technical Skills
Must Have Skills
- Process analysis, visualization, and improvement experience; proficiency with one or more process mining tools (e.g., Celonis, Signavio).
- Experience processing, filtering, and presenting large data extracted from multiple source systems.
- Data reporting experience (e.g. Tableau, Power BI).
- Strong project management capabilities partnering with both business and IT.
Good to Have Skills
- Coding knowledge (e.g., SQL, Python, YAML).
- Strong understanding of SAP ECC and S/4 HANA table structures; knowledge of system data structures and database management.
- Experience deploying AI and automation solutions (e.g., RPA).
- Broad business process knowledge, including biopharmaceutical-specific processes.
Soft Skills
Must Have Skills
- Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
- Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and escalate timely.
- Effective communication; distil complex information and tailor messages to audience.
- Teamwork and influencing skills; build strong cross-functional relationships.
Good to Have Skills
- Comfortable working in a start-up or build environment as we expand into new areas within the company.
- Continuous improvement mindset; nurture a culture of process transparency and performance improvement.