Business Analyst
Description
TRENDS – Australasia’s Leading Supplier of Customised Product Solutions
At TRENDS, we are committed to creating customised product solutions that deliver an outstanding customer experience. As Australasia's leading wholesale supplier of promotional products and business gifts, we set the benchmark for innovation, product reliability, print quality, delivery speed, and exceptional customer service. Our mission is to deliver for all our stakeholders – staff, customers, service providers, and our wider communities, while also being conscious of our environmental impact. Our vision is to be the global leader in customised product solutions that connect people, driving positive change and progress in the industry. Join us and be a part of a team that’s shaping the future of promotional products and business gifts!
About the role
As a Business Analyst, you will be responsible for gathering and analysing business requirements, developing insights, and providing recommendations to enhance business processes and operations. You will work closely with stakeholders to understand their needs, document requirements, and facilitate effective solutions to drive business value. Under the guidance of the Programme Manager, you will play a key role in delivering business transformational change through the implementation of new systems and technologies, and the optimisation of existing systems and processes.
Key responsibilities
Collaborate with stakeholders to identify and document business requirements, objectives, and challenges using various techniques such as interviews, workshops, and surveys to gather comprehensive information.
Analyse business data to identify trends, patterns, and insights, and develop and use data models and analytical tools to support decision-making and improve business processes.
Evaluate existing business processes and workflows, identify areas for improvement and recommend solutions to enhance efficiency, effectiveness, and overall performance.
Work with the Programme Manager, Project Manager, BA and the wider IT team to design and implement solutions that address business needs and align with organizational strategic goals and requirements.
Create and maintain detailed documentation, including business requirements, process maps, use cases, and functional specifications, and ensure systems are properly utilised through maintaining user documentation and providing end-user training.
Support the testing and validation of new systems, processes, and solutions to ensure that implemented solutions meet business requirements and function as intended.
Facilitate effective communication between business units and technical teams, and present findings, recommendations, and project updates to stakeholders and senior management.
Stay informed about industry trends, emerging technologies, and best practices, and recommend and implement improvements to enhance business analysis practices and methodologies.
Build and maintain effective working relationships with both internal and external parties.
Ensure compliance with company established and Worksafe NZ requirements, policies and practices, and immediately report all accidents, incidents, near misses and hazards.
About you
Bachelor's degree in business administration, Information Technology, Data Analytics, or a related field.
Minimum of 5 years of experience in Business Analysis or a related role, with a proven track record of delivering successful business solutions.
Extensive experience in eliciting and documenting business requirements through interviews, workshops, and surveys with stakeholders across various levels of the organization.
Proficiency in modelling business processes using tools like BPMN, UML, or Visio to identify inefficiencies and recommend improvements.
Proven ability to build strong relationships with stakeholders, understanding their needs and effectively requirements.
Experience in analysing data to identify trends, insights, and opportunities for business improvement, using tools like Excel, SQL, or BI platforms.
Familiarity with agile frameworks (e.g., Scrum, Kanban) and experience working in agile teams to deliver projects iteratively and adapt to changing requirements.
Strong analytical and problem-solving skills with ability to interpret complex data and translate it into actionable insights and recommendations.
Strong organizational and time-management skills with ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent verbal and written communication skills with ability to convey complex concepts clearly and effectively to both technical and non-technical stakeholders.
What we offer:
· Competitive salary commensurate with your experience.
· Health and wellness support to help you thrive, both at work and beyond.
· A genuinely supportive team environment invested in your development.
· A flat structure where initiative, fresh ideas, and real contribution are noticed and rewarded.
· The opportunity to build your career within an industry-leading Australasian business.
· A base in Dunedin, a city that offers a great lifestyle, a strong sense of community, and plenty of opportunity.
How to apply:
If the above sounds like you, then we would love to hear from you. Please click ‘Apply’ and make sure you attach your most up-to-date CV, Cover Letter, and all relevant certificates.
Applications will be reviewed as they are received.
The application window will close 4 December 2026 (or prior, don't hesitate to apply!)