Business Analyst - UK, South Africa or India
Posted Updated 6
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Summary
Business Analyst joining Flight Centre's M&E 2030 Transformation Portfolio at FCM Meetings & Events, focusing on the Foundations & Innovations programme building the core tech and process backbone. Day-to-day: investigations, stakeholder workshops, requirements gathering, process mapping (BPMN/UML) and UAT support.
Business Analyst – M&E 2030 Transformation Portfolio
ABOUT THE OPPORTUNITY
The M&E 2030 Transformation Portfolio is the delivery engine behind FCM Meetings & Events’ Five Big Moves - the multi-year portfolio reshaping how we operate, sell and scale globally. It spans four pillars: Foundations & Innovations (our Core Programme), the Single Operating Model, Regional Projects, and M&A Integration.
We’re looking for a Business Analyst with at least two years’ experience to join the Portfolio Delivery team. Your primary focus will be Foundations & Innovations - the programme building our core tech and process backbone - but you’ll flex across other pillars as portfolio priorities shift.
Accountabilities are structured around the M&E 2030 Business Analysis Service Framework (BASF), which sets out six core areas of BA service across the portfolio - from problem analysis through to supporting change deployment.
You’ll bring proven analytical thinking, genuine curiosity for how things work, and the communication skills to turn complexity into clarity - ideally with BA experience gained in travel, events or MICE environments. If you’re someone who sees inefficiency and wants to fix it, this role was written for you.
Your reward? A front-row seat across the entire M&E 2030 portfolio, real variety in the problems you solve, and the platform to build a career in global transformation and delivery.
KEY RESPONSIBILITIES
- Conduct situation investigations, stakeholder interviews, surveys, and root cause analysis to identify business problems and opportunities.
- Gather, analyse, and document business requirements for new or enhanced systems and processes.
- Facilitate workshops and engage stakeholders across regions, cultures, and time zones.
- Support feasibility assessments, business case development, cost-benefit analysis, and ROI modelling.
- Analyse and optimise business processes using BPMN, UML, Value Stream Mapping, and Lean methodologies.
- Develop user stories, use cases, functional specifications, and supporting documentation.
- Support User Acceptance Testing (UAT), including test script development, coordination, and validation activities.
- Contribute to change management, training, stakeholder communications, and adoption activities.
- Work across multiple transformation initiatives and portfolio pillars as priorities evolve.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
- Minimum 2 years' experience as a Business Analyst or in a similar process or requirements-focused role.
- Experience within Corporate Travel, Meetings, Incentives, Conferences and Exhibitions (MICE) environments strongly preferred.
- Demonstrated experience across the BA lifecycle, including problem analysis, process mapping, requirements definition, and business case development.
- Experience working in global or matrixed organisations.
- Hands-on experience with tools such as Smartsheet, Visio, Lucidchart, JIRA, Confluence, or equivalent
- Experience supporting UAT, change initiatives, and training deployment.
- Experience facilitating workshops and stakeholder engagement activities.
- Business Analysis certification (BCS, IIBA, or equivalent) highly desirable.
- Exposure to Agile, Lean, and Change Management methodologies highly desirable.
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