Business Analyst

Primary Responsibilities
Process Analysis & Improvement (40%)

• Partner with department leaders across logistics, accounting, and administrative functions to document current business processes and identify improvement opportunities
• Conduct workflow analysis to eliminate redundancies, reduce manual work, and increase operational efficiency
• Develop process maps, standard operating procedures, and training documentation
• Measure and report on the effectiveness of implemented process changes
• Facilitate cross-departmental collaboration to resolve process bottlenecks

Technology Research & Solution Identification (25%)

• Research and evaluate software platforms, tools, and technologies that address identified business needs
• Prepare detailed cost-benefit analyses and vendor comparisons with recommendations
• Conduct product demonstrations and proof-of-concept testing
• Stay current on industry technology trends relevant to fuel distribution and enterprise systems
• Assess integration requirements with existing systems including ERP, logistics platforms, and others

Project Management & Implementation (20%)

• Coordinate technology implementation projects from requirements gathering through deployment
• Develop project plans, timelines, and communication strategies
• Track project milestones, manage stakeholder expectations, and escalate issues appropriately
• Facilitate user acceptance testing and coordinate training for new systems
• Document project outcomes and lessons learned

Platform Administration (10%)

• Provide light administration for business applications and SaaS platforms
• Manage user access, permissions, and basic configuration changes
• Coordinate with IT infrastructure team on system integrations and data flows
• Monitor system performance and user feedback to identify enhancement opportunities
• Assist with troubleshooting application issues and coordinate vendor support when needed

Additional Duties (5%)

• Support data analysis and reporting initiatives using Excel, Power Query, and business intelligence tools
• Participate in IT strategic planning and budgeting processes
• Contribute to documentation of IT policies, procedures, and standards
• Assist with other projects and duties as assigned by leadership

Requirements

Required Qualifications
Education & Experience

• Bachelor's degree in Business Administration, Information Systems, Management Information Systems, or related field
• 1-3 years of experience in business analysis, process improvement, or related role
• Experience working in multi-location or multi-departmental business environments preferred

Technical Skills

• Advanced proficiency in Microsoft Excel including formulas, pivot tables, and data analysis
• Working knowledge of Microsoft 365 applications (Office, SharePoint, Teams, Power Apps)
• Basic understanding of database concepts and SQL queries
• Familiarity with project management methodologies and tools
• Ability to quickly learn new software platforms and technologies

Analytical & Communication Skills

• Strong analytical and problem-solving abilities with attention to detail
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Ability to translate business requirements into technical specifications
• Skilled at facilitating meetings and gathering requirements from diverse stakeholders
• Professional documentation and presentation skills

Personal Attributes

• Self-motivated with ability to manage multiple priorities independently
• Strong organizational skills and follow-through on commitments
• Customer service orientation with focus on supporting business operations
• Collaborative team player comfortable working across organizational levels
• Adaptable and comfortable with ambiguity in a dynamic business environment

Preferred Qualifications

• Experience with ERP systems
• Knowledgeable of financial and managerial accounting
• Knowledgeable of AI tools and their potential benefits / risks
• Familiarity with logistics, point-of-sale, or supply chain management systems
• Experience with process mapping tools (Visio, Lucidchart, etc.)
• Basic scripting or automation knowledge (Power Automate, etc.)