Business Analyst with AI Experience

Job Description Data Analysis & AI Performance Evaluation - Analyze call data to determine whether the AI system is performing as expected. - Review 20-50 calls per day to assess intent recognition, routing accuracy, and conversational quality. - Use native reporting tools, Excel, and (ideally) Power BI to surface insights and performance trends. - Identify gaps, misroutes, and opportunities for improvement. Business Analysis & Process Mapping - Gather requirements from business stakeholders an…