Business Analyst with Complaints/Estates
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Summary
A senior business analyst evaluating how UNITE transformation initiatives affect the Complaints business within Customer Production and Support. Day to day they define business requirements, support Agile delivery teams, and drive business readiness via impact assessments, process design, SOP updates, training, UAT and change management.
Snr BA Complaints (Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).