Business Analyst with Complaints/Estates
Posted Updated
Summary
Senior Business Analyst assessing downstream impacts of the UNITE transformation on the Complaints business within Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness via impact assessments, process design, SOP updates, training, UAT, and change management.
- Snr BA Complaints (Business
Analyst responsible for evaluating downstream impacts of UNITE
transformation initiatives to the Complaints business in Customer
Production and Support. Defines business requirements, supports Agile
delivery teams, and drives business readiness through impact assessments,
process design, SOP updates, training, communications, UAT, BPIV, and
change management activities).