Business Analysts – Payments Operations Transformation
Summary
Transforms global Payments Operations by redesigning workflows and operating models, partnering with stakeholders to integrate new technology and improve efficiency.
Details:
Contract: B2B, 12 months + possible extensions
Set-up: Hybrid, 6 days in a month, Cracow’s office
Rate: up to 125 PLN net per hour
Summary
The role focuses on driving transformation within global Payments Operations by partnering with stakeholders to redesign workflows and operating models, ensuring efficient operations and the integration of new technology.
Main Responsibilities:
Lead workshops with Operations, Product, and Technology stakeholders to understand current ways of working.
Challenge existing processes and assumptions rather than simply documenting them.
Design future-state operating models across Payments Operations.
Redesign end-to-end operational workflows to improve efficiency, scalability, and customer outcomes.
Identify opportunities for automation, AI, and process optimisation.
Produce clear operating model documentation, process maps, and business requirements where appropriate.
Partner with Product Owners supporting delivery of the new payments platform.
Help drive organisational change by bringing together business and technology teams around a common vision.
Key Requirements:
Experience in transformation consulting within Payments environments.
Proven ability to redesign operational workflows within Payments Operations.
Experience in leading business process transformation.
Ability to confidently challenge SMEs and influence senior stakeholders.
Experience in balancing industry best practices with innovative thinking.
Ability to work across complex operational functions to design effective workflows.
Nice to Have:
Familiarity with payments processing, payment investigations, and sanctions screening.
Experience with AI and automation projects in operational contexts.
Knowledge of financial crime operations and AML processes.
Other Details:
Domain Experience: Payments Processing, Payment Investigations, Sanctions & Name Screening.
Location: Not specified.
Project Type: Major transformation program
Team Dynamics: Collaboration with various business and technology teams.