Business Analytics Manager

If you are looking for a varied, challenging and rewarding role, West and North London offers an excellent opportunity to make a real difference to local residents.

This is an exciting time to work in commissioning as the NHS continues to evolve. We support career development at every stage and encourage staff to build on their strengths through ongoing learning and training opportunities.

We work closely with partner organisations across West and North London to deliver the best possible care for local communities and remain committed to equality and diversity.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1

West and North London Integrated Care Board is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

Job overview

We are looking for an experienced business analyst who will support the development, deployment and adoption of analytical products and services that enable data-driven decision-making across the W&NL system. This includes supporting the delivery of key analytics platforms such as Whole Systems Integrated Care (WSIC), W&NL BI tools, wider Secure Data Environment (SDE) analytics capabilities as well as the use of Federated data platform products

The role will work closely with Data Management and Analytics teams to ensure analytical solutions align with ICB strategic priorities and meet the needs of clinical, programme and borough stakeholders. The role will also ensuring appropriate change management processes, stakeholder engagement and communication plans are in place so that analytics products are accessible, usable and embedded into service improvement, population health management and strategic decision-making.
They will engage with a wide range of stakeholders across the ICB. They will also have a key role in managing our external relationships with our funders and partners in project delivery. They will manage the risks and issues related to product delivery and ensure they are reported to BI management and programme boards on a timely manner

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• Develop requirements and technical specifications for analytics products, working with clinicians, programme teams and analysts to translate user needs into clear deliverables for data engineers and dashboard developers.
• Coordinate the delivery of analytics developments and enhancements with internal and external development teams, ensuring solutions meet stakeholder requirements
• Develop requirements and technical specifications for analytics products, working with clinicians, programme teams and analysts to translate user needs into clear deliverables for data engineers and dashboard developers.
• Coordinate the delivery of analytics developments and enhancements with internal and external development teams, ensuring solutions meet stakeholder requirements
• Develop robust test plans and coordinate testing activities to ensure analytics products are thoroughly tested prior to deployment
• Lead the development and maintenance of user documentation, guidance and training materials to support the effective use of dashboards and analytics products
• Lead engagement, communications and change management activities to support the successful deployment and adoption of analytics tools across clinical, programme and borough teams
• Develop and deliver communications to stakeholders regarding new releases, updates and useful information to support ongoing use of analytics platforms
• Work with clinicians and programme teams to identify and document use cases for dashboards and support the development of benefits frameworks demonstrating how analytics contributes to service improvement and population health outcomes
• Take ownership of the visibility and promotion of the ICB’s population health analytics platforms, ensuring stakeholders are aware of available tools and capabilities
• Manage project tasks associated with analytics platform development, including data pipeline improvements, testing of analytical tools, and on-boarding new data sources
• Support the development of benefits frameworks linked to analytical improvements (e.g., efficiency, reduced variation, and improved insight generation)
• Pro-actively manage stakeholders, respond to, and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms
• Responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda, and presentations in a timely manner
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS

Working for our organisation

WNL ICB

NHS West and North London ICB is the main commissioning NHS organisation for planning and funding health services across our area. Our job is simple: to help people stay healthy and to make sure everyone can get good care when they need it.

We bring together many health and care services across west and north London. This means we help hospitals, GPs, community services, councils and charities work better together for local people.

NHS West and North London (WNL) serves over 4.5 million people and covers 13 London boroughs. (Barnet, Brent, Camden, Ealing, Enfield, Hammersmith & Fulham, Haringey, Harrow, Hillingdon, Hounslow, Islington, Kensington & Chelsea and Westminster)

What we do

• We plan and fund local health and care services

• We support GPs, hospitals, mental health teams, community clinics and pharmacies.

• We work with councils and community groups so care is joined-up and easy to use.

• We listen to local people and use their ideas to improve services.

• We want health and care to be fair, simple and close to home.

Our strategy

• Reducing inequalities

• Investing strategically to prevent ill health

• Better supporting people with the greatest needs, so everyone stays well

• Make care more local and easier to access

• Empowered local people that feel more confident about their health and wellbeing

Detailed job description and main responsibilities

Please see the Job Description for further details on the main responsibilities.

We reserve the right to close any vacancies when we have received sufficient applications to shortlist.

Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number.

Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.

Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted.

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your appointment within the organisation.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.

Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service (NLPSS). As part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

The West and North London Integrated Care Board (WNL ICB) uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this role, you accept in the event you are successful that your personal data may be transferred between NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.