Business Application Analyst
About Bankwell:
Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We’re passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We’re dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.
Summary of Position:
Bankwell is seeking a Business Application Analyst to support and expand the use of Jack Henry Enterprise Workflow (EWF) across the organization. This role serves as the liaison between business departments and technology teams, helping automate, standardize, and improve operational processes through workflow design, system integration, task automation, approvals, and reporting.
The successful candidate will work closely with department leaders and subject matter experts to understand existing processes, identify improvement opportunities, configure workflow solutions, support production workflows, and ensure workflows operate efficiently and consistently throughout the bank.
Enterprise Workflow is a configurable workflow platform that automates business processes through task management, approvals, notifications, document generation, audit tracking, and integration with Jack Henry and third-party applications. It is used across lending, deposits, treasury, operations, compliance, customer service, and human resources.
Essential Responsibilities
Workflow Design and Automation
- Develop workflow routing rules, approval paths, notifications, escalations, and task assignments.
- Modify existing workflows as operational and regulatory requirements evolve.
- Leverage pre-built workflow templates and customize solutions to meet Bankwell requirements.
Application Support
- Provide day-to-day support for Enterprise Workflow users.
- Troubleshoot workflow issues, failed transactions, routing problems, and integration errors.
- Monitor workflow performance and identify opportunities for optimization.
- Coordinate with Jack Henry support and third-party vendors when necessary.
- Participate in software upgrades, release testing, and functionality reviews.
Business Process Improvement
- Work with business units to document current-state and future-state processes.
- Recommend workflow enhancements that improve consistency, efficiency, accountability, and customer experience.
- Assist departments in adopting workflow automation and best practices.
- Support continuous improvement initiatives across banking operations.
Workflow Administration
- Maintain workflow configurations, queues, user assignments, business rules, and approval matrices.
- Support task assignment and workload routing across departments.
- Configure escalation rules, notifications, service-level tracking, and approval structures.
- Ensure workflows align with internal policies and operational controls.
Integration and Data Management
- Support integrations between Enterprise Workflow, Jack Henry applications, and other bank systems.
- Assist with workflow-triggered updates to customer records and bank applications.
- Validate workflow-related data exchange and automated maintenance functions.
- Support document generation, electronic communications, and workflow-based data updates.
Reporting and Audit Support
- Develop workflow reports and dashboards.
- Monitor workflow metrics, turnaround times, bottlenecks, and exception processing.
- Support auditors and compliance personnel by providing workflow history and audit documentation.
- Ensure workflow solutions maintain appropriate audit trails and process transparency.