Business Application Support Analyst
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary:
The Business Application Support Analyst supports and optimizes the commercial applications that enable ECMC Group’s business operations. This role is well suited for a technically curious, service-oriented professional who values collaboration and delivers reliable, high-quality application support. Working closely with integration, infrastructure and desktop support partners, the analyst ensures application availability, resolves end-user issues and contributes to continuous improvement of enterprise software capabilities. This role serves as a key connection between technology solutions and business outcomes.
Essential Duties and Responsibilities:
Monitors and supports the daily operation of commercial, off-the-shelf business applications to ensure availability, performance and reliable service delivery.
Responds to and resolves application-related inquiries and issues from end users with a strong focus on customer service and timely resolution.
Collaborates with integration, infrastructure and desktop support partners to troubleshoot issues, implement fixes and support application enhancements or upgrades.
Develops working knowledge of new and existing applications, and leverages system capabilities to support business needs and improve usability.
Communicates clearly with end users, leaders and business partners through active listening, thoughtful questioning and effective knowledge sharing.
Identifies opportunities to improve application usage, stability and efficiency and contributes ideas that enhance business outcomes through technology.
Supports documentation, knowledge sharing and standard support practices to improve consistency and team effectiveness.
Performs other duties and responsibilities as assigned.
Required Qualifications:
Bachelor’s degree in information technology, computer science, business administration or an additional 2 years of experience in lieu of degree
3+ years of experience in business application support, service desk or system administration
Experience communicating effectively with end users, leaders and cross-functional partners
Proficiency with Windows operating systems and Microsoft Office tools
Experience problem-solving, analyzing issues and recommending practical solutions
Preferred Qualifications:
Experience supporting enterprise applications such as Salesforce, Affinity, Notion, Fluxx, SharePoint, Teams or Power Automate
Experience with scripting or automation using tools such as JavaScript, PowerShell or Python
The pay range for this position is $80,000-$90,000. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.
This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group also provides a comprehensive benefits package:
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.