Business Application Support Specialist

Key responsibilities: Collaborate with internal stakeholders to ensure alignment with data quality requirements Supports all TMS-related matters, with the main focus on CargoWise areas: Forwarding, Customs, Finance and Warehouse Resolves and coordinates tickets in the customer ticketing system (KACE) Develop a thorough understanding of CargoWise work instructions to effectively guide and support users and customers. Organizes and supports regular tasks around CargoWise Works on TMS-related projects Provides regularly scheduled project updates Supports cross-functional activities, as required Raises tickets with the software provider, as required Comply with data quality metrics compliance rules Maintain and edit documentation for support processes and compliance audits