BUSINESS BANKING RELATIONSHIP MANAGER

Budget

1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial & BB District Head to ensure smooth business transfer and proper hand over process

2. Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates

3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs

Service Quality

4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction

5. Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT

6. Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Commercial & BB Service Representative.