Business Central 1st Line Support

Salary: £30,000 - 35,000 per year

Requirements:

• Preferably a minimum of three years experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a key/super user role.
• Experience supporting or implementing ERP systems.
• A strong understanding of finance processes and ERP modules is highly desirable.
• Previous experience managing customer support cases and handling technical escalations.
• Excellent troubleshooting and analytical skills.
• Ability to manage stakeholders and relationships.
• Strong communication skills, both written and verbal.
• Ability to prioritise workloads and manage multiple support tickets effectively.
• Comfortable working under pressure while consistently meeting SLA targets.
• Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous.
• Experience with Power Platform (Power BI/Power Apps/Power Automate) would be advantageous.
• A proactive, solution-focused approach with a commitment to continuous improvement.

Responsibilities:

• Provide 1st line support for Microsoft Dynamics 365 Business Central users via phone, email, and support desk.
• Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
• Escalate unresolved or highly technical issues to support or development teams where appropriate.
• Work closely with developers to coordinate code fixes, testing, and successful deployment.
• Deliver user training.
• Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and user expectations.
• Maintain accurate and up-to-date documentation of support cases and resolutions.
• Contribute to the creation and maintenance of internal knowledge articles and best practice documentation.
• Deliver a consistently high standard of customer service while building and maintaining strong client relationships.

Technologies:

• ERP
• Support
• Power BI
• Office 365

More:

We are a forward-thinking company that has implemented Microsoft Dynamics 365 Business Central and are looking to appoint an experienced 1st Line Support expert to help our end users with day-to-day operations. This is an excellent opportunity to join a collaborative and supportive environment with a strong focus on employee wellbeing, regular social events, ongoing training, professional development, clear career progression opportunities, and a superb office and team-working culture. We also offer a salary of £30-35K, a bonus scheme, 25 days holiday plus bank holidays and birthday, pension, private healthcare, income protection, and death in service cover.

last updated 35 week of 2026