Business Central Support Engineer - eDocuments

We are looking for a Business Central Support Engineer to join our Support team for Continia eDocuments. If you want to work with e-invoicing at a time when more and more countries are making it mandatory, and you are ready to grow together with an international team, we have the job for you!

About Continia eDocuments

Continia eDocuments lets businesses send and receive e-documents such as invoices, credit notes, orders and order confirmations directly in Business Central. It is part of Document Capture and Document Output, and it is also available as a standard E-Document connector in Business Central.

As e-invoicing requirements keep growing around the world, our partners and customers rely on us to help them get connected and keep their document flows running.

About your role

You will become part of an entrepreneurial environment with a flat structure, where you are encouraged to speak up and help shape how we support our partners.

You can work from either of our offices in Denmark, Germany, Spain or the UK. We have no preference for location, so choose the office that suits you best.

Your responsibilities will include, but are not limited to:

• Providing daily support via our web-based helpdesk platform, phone and email to international Microsoft Dynamics partners who need help with troubleshooting, installation, configuration and use of our e-Documents solutions.
• Helping partners and customers set up and troubleshoot electronic invoicing and document exchange in Business Central.
• Reproducing reported issues and working on them together with our development team.
• Testing new functionality in future releases.
• Documenting frequently asked questions and answers.
• Engaging in continuous dialogue with solution specialists and the development team about technically demanding support cases and requests for new features.

Continia has a strong company culture built on mutual flexibility, giving you freedom with responsibility and a healthy work-life balance.

Here is a selection of the benefits you can enjoy:

• Flexible working hours at the office and in your home office.
• Competitive compensation package.
• Spectacular company events where you get to see colleagues from all around the world.

About you

At Continia, you become part of a fast-growing organization where new projects and products are always on the horizon. You thrive in that kind of environment, and you are proactive, flexible and positive. You naturally take ownership of your tasks and see them through.

You take accountability, approach your work with a can-do attitude and embrace the responsibility that comes with your role and team. Together with your support colleagues, you are motivated by providing first-class support to our partners and customers.

You will work closely with an international group of colleagues every day, and the team is used to work across conutries.

We imagine you have the following qualifications and characteristics:

• Experience with Dynamics NAV, Dynamics 365 Business Central or Continia solutions is an advantage.
• Knowledge of e-invoicing, electronic document exchange or related standards is an advantage.
• Experience in or understanding of basic accounting or bookkeeping processes is an advantage.
• A keen interest in testing new functionality and maintaining support articles.
• The ability to work in a structured way, handle multiple tasks and collect and convey requests and ideas for new product features.
• Strong written and verbal communication skills in English.
• Strong interpersonal skills, as you will work with many internal and external stakeholders.

If this sounds like you, please apply in English through our application form, including your resume and a few lines about your motivation for applying.

Applications are reviewed continuously.

Continia is committed to an inclusive recruitment process and equal opportunity for all applicants with a valid residence and/or work permit.

We look forward to hearing from you.

About Continia

At Continia, we value diversity and encourage authenticity. We are team players who respect each other’s thoughts and ideas, and we expect everyone to take ownership of their work. We focus on personal and professional development to grow internally within our organization.

In our day-to-day work, we are pragmatic and result-oriented, and we aim to stay entrepreneurial by keeping things simple and focusing on our employees. We celebrate our wins and releases and aim to have one major event each year where all employees meet up in one place.

We recognize that time is what matters most. Continia solutions give customers more time every day to work and live. That’s why “It’s About Time” is our motto. Our success is built on partnering with more than 2,200 reselling partners, serving more than 22,000 customers worldwide.

You will work in an informal environment with open dialogue and high team spirit, as part of a strong community where we celebrate both small and big successes.