BUSINESS CLIENT SERVICES MANAGER (f/m/d)

We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.
We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset.

• Provide excellent service for existing and new customers
• Manage, solve and escalate all incoming requests from clients
• Ensure a smooth onboarding for new clients to the system
• Build and maintain relationships with key client contacts
• Conduct system trainings for client users
• Maintain, document, analyse and improve existing workflows and processes
• Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
• Participate in quality assurance testing of full range of products and features on our platform
• Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
• Maintain and share up-to-date knowledge about company products and services

• University graduate with very good grade point average
• Some relevant previous working experience (ideally in Client Services or similar)
• Excellent analytical and problem-solving abilities
• Strong overall communication skills
• High level of integrity & conscientiousness
• Growth mindset & ability to adjust to a dynamic and fast-changing environment
• Very good level of verbal and written English. Other languages are a plus
• Proficient in MS Office

• Performance appraisals on a regular basis
• 360T Academy
• Career Concept
• Frankfurt office located directly in the city center
• Social gatherings
• Exciting technologies, growth, and investment in the future
• Quick decisions, fast turn-around of ideas to implementation
• An exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwide
• Diverse and distributed workforce

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button. Irune Del Buey
People & Culture Manager
Send email
Grüneburgweg 16-18
60322 Frankfurt am Main