Business Desk Analyst - 6898
Summary
Support users of the Petrinex oil-and-gas accounting app, diagnose incidents, write test cases, and escalate issues to SMEs during monthly releases.
emergiTEL is hiring a Business Desk Analyst for our client.
Payrate - $32-37 p/hr.
Job type—Contract of 8 months of contract
Key Responsibilities:
The selected candidate will assist Petrinex application users with:
• Providing step-by-step guidance for specific production accounting tasks within the application
• Performing initial diagnosis and assisting in resolving incidents using the knowledge base
• Accurately diagnosing and resolving predefined incident types
• Responding to emails in a timely and professional manner
• Providing clients with relevant contact numbers when required
• Sharing contact information for government ministries and industry bodies
• Assisting clients in navigating various government web pages
Application Testing Support:
• Assisting in testing the monthly release of the application
o Creating test cases
o Executing test cases and recording results
Incident Management:
• Using incident management tools to document client interactions
• Assigning issues to second-level Subject Matter Experts when necessary
• Tracking trends and escalating recurring issues to management
• Keeping clients informed on the status of their issues
Qualifications & Requirements:
• Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
• Practical experience with Petrinex is an asset
• Ability to work independently as well as collaboratively within a team
• Strong communication skills
Top Skills:
• Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
• Practical experience with the Petrinex application is desirable
• Ability to work both independently and collaboratively within a team
• Strong communication skills
Vacancy Status / Statut du poste
This is an active position currently open for hiring.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity / Égalité des chances
Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.