Business Desk Analyst

Job summary

Join our growing Business Desk team as an analytical and collaborative partner driving Deal Desk and Order-to-Cash operations for the Americas (AMS) region. In this role, you’ll work hand-in-hand with Sales to structure and close high-quality deals, while serving as a key advisor to regional Sales Leadership. By providing the operational insights and best practices needed to accelerate commercial discussions, you will play a vital role in driving our business growth.

What you will do

• Serve as a strategic partner to Sales and cross-functional teams to structure, review, and finalize complex, non-standard transactions while ensuring compliance with corporate policies.
• Proactively identify internal roadblocks to deal closure, proposing creative alternatives and managing escalations to keep the sales cycle moving.
• Act as a subject matter expert on Salesforce, CPQ, and product platforms—resolving integration and data queries for Sales while continuously identifying opportunities to optimize the deal process.
• Partner closely with Sales and Operations leadership to drive business reviews and deliver operational insights that support forecasting and optimize deal structures to accelerate ARR growth.
• Drive team excellence by sharing best practices, mentoring team members, and leading cross-functional projects to improve overall operational efficiency.

What you will have

• Bachelor’s degree with 3+ years of experience in Sales Operations, Corporate Finance, Contract Management, or Project Management.
• Strong business judgment with the ability to evaluate how commercial contract terms impact company revenue, profitability, and risk.
• An analytical and adaptable thinker who thrives in the grey area—capable of navigating ambiguity, reconciling conflicting requirements, and designing creative solutions where no clear playbook exists.
• Exceptional written and verbal communication skills, with the confidence and professional presence to engage and align with senior leadership.
• Demonstrated ability to organize, document, and drive adoption of streamlined workflows that improve productivity across diverse teams.
• Highly organized and self-motivated, with the resilience to prioritize effectively, maintain poise, and drive momentum under tight deadlines during high-volume peak periods.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7confidential support for employees and families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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