JOB DESCRIPTION

Sales & Restaurant Operations Executive

Key Responsibilities

• Receive and process purchase orders accurately and efficiently.

• Prepare and issue sales invoices and transaction documents.

• Verify customer orders, personal information and payment details.

• Communicate with customers by phone or email to answer enquiries and obtain missing information.

• Maintain and update customer, sales and order records.

• Prepare and compile weekly, monthly and annual sales and revenue reports.

• Coordinate with internal departments to expedite customer orders and ensure timely delivery.

• Forward customer feedback and complaints to the relevant departments for appropriate follow-up.

• Identify new products and opportunities to expand the range of products offered.

• Provide administrative and operational support to the sales department as required.

• Coordinate and oversee daily restaurant and catering operations.

• Ensure high standards of food and beverage service and maximize customer satisfaction.

• Respond promptly and professionally to customer complaints and resolve service issues effectively.

• Review product quality regularly and identify suitable new suppliers and vendors.

• Organize and supervise staff shifts to ensure adequate manpower coverage.

• Monitor staff performance, provide feedback and recommend improvements to enhance productivity.

• Estimate and monitor requirements for food products, kitchen utensils, cleaning supplies and other operational items.

• Ensure compliance with applicable food hygiene, sanitation, workplace safety and operational requirements.

• Maintain a positive restaurant image and recommend improvements to enhance customer experience.

• Monitor operational costs and implement measures to reduce wastage and improve efficiency.

• Prepare detailed weekly, monthly and annual reports covering revenue, expenses and operational performance.

• Support promotional activities and promote the restaurant brand within the local community through events and customer engagement.

• Recommend suitable marketing initiatives, including promotions, discounts and social media advertising, to reach a wider customer base.

• Train new and existing employees on proper customer service standards and operational procedures.

• Implement and maintain policies, procedures and protocols to support smooth and effective restaurant operations.

• Coordinate with suppliers, customers and internal departments to ensure smooth daily operations.

• Perform other related duties and administrative tasks as assigned by management.

Additional Requirements

• Willing and able to work on weekends and Public Holidays when required.

• Must possess a valid Singapore Class 3 Driving Licence.

• Good communication, customer service and interpersonal skills.

• Able to work independently and manage multiple operational responsibilities.

• Strong organizational, supervisory and problem-solving skills.