Business Development Associate, New Experiences

What You'll Do
1. Merchant Onboarding & Support

• Onboard new merchants and products end-to-end — listing setup, itinerary content, pricing and inventory configuration — to Klook's quality standards.
• Support merchants' day-to-day needs across the full lifecycle: onboarding, content edits, promotional participation, and settlement / payment queries.
• Be the operational point of contact for supply partners, resolving issues quickly and escalating where needed.

2. Content & Conversion Optimization

• Optimize product content and supply quality (photos, itinerary descriptions, pricing, inventory health) to improve conversion across the catalog.
• Identify and help close catalog gaps by working from destination-level sourcing priorities.
• Support promotional campaigns by preparing merchant-side content and inventory in time for launch.

3. Cross-Functional Collaboration

• Work closely with Supply teammates and cross-functional teams to keep merchant information, pricing and availability current across the booking funnel.
• Feed merchant and market observations back into sourcing priorities and product improvements.

What You'll Need

• 2+ years of relevant work experience, a background in the OTA industry is preferred.
• Language: English is a must for daily documentation and cross-functional collaboration; Mandarin is a plus.
• Detail-oriented and organized — comfortable managing many merchants, listings and requests in parallel.
• A proactive, service-minded attitude with merchants, and a collaborative style with internal teams.
• Comfortable with data and content tools (spreadsheets, CMS/back-office systems) to keep listings accurate and competitive.