Business Development Center Phone Representative

Duties and Responsibilities:

• Answer inbound calls and direct callers to the appropriate associate within the dealership.
• Make customer service appointments
• Look up customer service records and advise of services and warranty accordingly
• Verify customer vehicle status
• Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates.
• Take messages and deliver to appropriate dealership associate.
• May be responsible for clerical duties such as photocopying, faxing, filing, and collating.
• May be responsible for general administrative/support staff duties as assigned by Management