Business Development Consultant
The Business Development Consultant (BDC) contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.
What you'll do:
- Manage a high volume of customer inquiries by phone, email, text and chat.
- Respond to Internet Lead Service Requests.
- Ensure quality customer service through professionalism and timely responses.
- Serve as liaison between customers and the service department.
- Assist in generating daily reports and logs as requested by management
- Assist in generating daily reports and logs as requested by management.t and accurate..
- Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
- Follow up with "No Show" Customers.
- Confirm daily appointments.
- Follow up with all service customers to ensure they are happy with their service experience.
- Meet daily guidelines given in regards to set appointments, shows, and outbound calls.
- Contact customer based on current marketing incentives and recommended services for vehicles.
- All other duties as assigned.
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We are better when we work together.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what’s right.
- Curiosity – We ask questions to seek understanding.