Business Development Director - BPO/CX

The Role

ProbeCX is looking for an Enterprise Business Development Director to drive net-new enterprise sales across Australia.

This is a senior, individual contributor role focused entirely on finding and closing large deals.

You will have the independence to use your network to find, pitch, and win multi-year enterprise BPO and CX contracts. Once a deal is signed, the client moves directly to our Client Success team. This ensures your time stays 100% focused on winning new business.

You will be backed by a dedicated team of bid managers, pricing experts, and solution architects built to help you win large enterprise deals.

Key Responsibilities

• Find and Close: Build and close a high-value sales pipeline using your industry experience and executive network.
• Executive Sales: Lead large sales cycles, negotiating directly with C-level executives (COO, CIO, CCO) and enterprise procurement teams.
• Deal Structuring: Work with solution architects and pricing teams to build tailored, winning proposals that are profitable for the business.
• Smooth Handover: Pass closed accounts to the Delivery and Client Success teams to handle the day-to-day work, keeping you free to focus on new logo acquisition.

What We Are Looking For

• Industry Experience: 10+ years of Enterprise sales experience in the Australian BPO, contact centre, or customer experience tech sectors.
• Executive Relationships: A strong, active network across corporate Australia, with the ability to easily start conversations with C-level leaders.
• Track Record of Winning: A proven history of finding, managing, and closing large, long-term enterprise contracts.
• Commercial Skills: Strong experience handling complex contracts, risk, and pricing negotiations with enterprise procurement teams.
• Melbourne-Based: Able to work flexibly from our head office and travel domestically & internationally to close key deals when required.

Why ProbeCX

• Market-Leading Delivery: Sell a service that top-tier clients across Australia and APAC already trust and use.
• Full Deal Support: Get direct help from pre-sales, solution architects, and bid managers so you can focus on the client.
• Remuneration: A premium base salary, superannuation, and an uncapped commission plan built to reward high performers.