Key Account Executive – B2B Corporate Gifting

About the Role

We are looking for a dynamic and relationship-driven Key Account Executive who can manage and grow our existing corporate accounts. This role goes beyond customer service—it requires someone who can build long-term client relationships, ensure flawless project execution, and drive repeat business while delivering an exceptional customer experience.

The ideal candidate understands the expectations of B2B clients, thrives in a fast-paced environment, and can seamlessly coordinate with multiple internal teams to ensure every project is delivered successfully.

Ideal Candidate Profile

Experience

2–5 years of experience in Key Account Management, Client Relationship Management, Customer Success, or B2B Sales.

Experience working with corporate clients in industries such as corporate gifting, packaging, printing, branding, events, promotional merchandise, hospitality, manufacturing, or similar sectors.

Proven experience handling end-to-end post-sales account management.

Demonstrated success in achieving revenue, retention, or account growth targets.

Must-Have Skills

B2B Account Management

Strong understanding of B2B customer expectations and buying behaviour.

Experience managing multiple corporate accounts simultaneously.

Ability to build long-term relationships with decision-makers and procurement teams.

Skilled at handling large-value projects and enterprise clients.

Client Relationship Management

Excellent relationship-building skills.

Ability to earn customer trust and become a reliable business partner.

Strong follow-up and account nurturing abilities.

Comfortable engaging with CXOs, HR teams, Admin teams, Marketing teams, Procurement, and Purchase Managers.

Communication Skills

Exceptional verbal and written communication.

Professional email etiquette.

Strong presentation and negotiation skills.

Ability to communicate confidently with both clients and internal teams.

Coordination & Project Management

Excellent coordination skills across Sales, Procurement, Production, Design, Warehouse, Logistics, and Finance.

Ability to manage multiple projects while meeting strict timelines.

Strong planning and organizational skills.

Proactive in identifying and resolving issues before they impact the client.

Customer Experience

Customer-first mindset with a focus on delivering premium service.

Strong problem-solving and conflict-resolution skills.

Ability to handle escalations professionally and maintain positive client relationships.

Target & Commercial Orientation

The ideal candidate should have a strong commercial mindset and be comfortable working with measurable targets.

They should have experience in:

Achieving monthly and quarterly revenue targets.

Driving repeat business from existing accounts.

Growing account value through upselling and cross-selling.

Meeting client retention targets.

Managing account profitability.

Tracking KPIs and delivering consistent performance.

Requirements

Preferred Industry Experience

Candidates from the following industries will have an added advantage:

Corporate Gifting

Promotional Merchandise

Printing & Packaging

Branding & Advertising

Event Management

Luxury Products

FMCG

Manufacturing

Office Supplies

Hospitality

Employee Engagement Solutions

Technical Skills

CRM software (Zoho CRM preferred)

Microsoft Excel

Google Workspace

Microsoft PowerPoint

Basic reporting and account tracking

Personal Attributes

We are looking for someone who is:

Excellent at building relationships.

Highly organized and detail-oriented.

Proactive and takes ownership.

Calm under pressure.

Solution-oriented rather than problem-focused.

Confident in handling corporate clients.

Positive, energetic, and professional.

Able to manage multiple priorities without compromising quality.

Passionate about delivering outstanding customer experiences.

Success Traits

The ideal candidate will:

Build strong, long-term relationships with corporate clients.

Ensure every project is executed smoothly from order confirmation to successful delivery.

Be the single point of contact for assigned accounts.

Drive repeat business through exceptional service.

Coordinate effectively across departments to meet client expectations.

Resolve issues quickly while maintaining client confidence.

Consistently achieve assigned revenue and account growth targets.

Represent BoxUp's premium brand values in every customer interaction.

What Makes an Ideal Candidate for BoxUp?

Someone who doesn't just manage accounts, but owns client relationships. They understand that every order is an opportunity to strengthen trust, create memorable experiences, and build long-term partnerships. They are commercially driven, customer-obsessed, highly organized, and committed to delivering the premium service that defines the BoxUp brand.

Benefits