Business Development Executive

• Proactively seek business development opportunities by reaching out to existing and new clients to understand their needs and expectations.
• Build and maintain strong, long-lasting client’s relationships through effective address of client’s inquiries, concerns, and feedback promptly and professionally.
• Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis
• Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue
• Maintain accurate records in the CRM system.
• Analyze client’s data to identify trends and opportunities for improvement.
• Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.
• Ability to partner with multiple departments and stakeholders.
• Excellent problem-solving skills with meticulous attention to detail.
• Ability to work collaboratively in a team environment.
• Assist in drafting proposals and communicating in Chinese language as well to generate more revenue from Chinese speaking clients.
• Provide administrative support to ensure smooth day-to-day operations.
• Any other ad-hoc duties as assigned by the management

Requirements:

• Degree in a relevant discipline.
• At least 2 years of experience in managing customer service and expectations of high-profile clients.
• Proven experience in customer relations or a similar customer-facing role.
• Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment
• Proficient in internet and Microsoft applications.
• Good communication skills in both English and Chinese to liaise, translate and communicate with Chinese speaking clients effectively is required.
• Good negotiation skills.
• Strong customer service recovery and conflict resolution skills.
• Good organizational skills.