BUSINESS DEVELOPMENT EXECUTIVE/MANAGER - PEST CONTROL

Key Responsibilities

1. Business Development

• Identify and develop new business opportunities in commercial, industrial, residential, healthcare, education, government, and food manufacturing sectors.
• Build strong relationships with facility managers, property managers, consultants, procurement teams, and key decision-makers.
• Conduct cold calling, networking, and client visits to generate leads.
• Maintain a healthy sales pipeline using the company's CRM system.

2. Tender & Quotation Management

• Monitor GeBIZ, procurement portals, and private tenders for new opportunities.
• Attend site inspections and tender briefings.
• Prepare accurate quotations, costing, technical proposals, and tender submissions.
• Coordinate with operations to ensure pricing and service methodologies are practical and competitive.
• Negotiate commercial terms and service agreements with clients.

3. Technical Consultation

• Conduct preliminary site assessments to understand pest issues.
• Recommend suitable Integrated Pest Management (IPM) solutions.
• Explain treatment methodologies, service schedules, and preventive measures to clients.
• Present value-added technologies such as smart rodent monitoring, digital reporting, and environmentally friendly pest management solutions.

4. Client Relationship Management

• Manage existing customer accounts.
• Conduct regular business review meetings.
• Handle customer enquiries, complaints, and service escalations.
• Identify opportunities for contract renewals, upselling, and cross-selling.

5. Project Handover

• Coordinate project commencement with the Operations Team.
• Ensure all contractual requirements are communicated clearly before service commencement.
• Participate in project kick-off meetings with clients where necessary.

6. Market Intelligence

• Monitor competitor activities and pricing trends.
• Keep abreast of changes in NEA regulations, food safety requirements, and industry best practices.
• Identify emerging market opportunities and recommend new service offerings.

7. Documentation & Reporting

• Maintain accurate sales records and customer information.
• Prepare weekly sales reports, forecasts, and pipeline updates.
• Ensure all proposals and contracts are properly documented.

8. Compliance

• Ensure proposals comply with NEA licensing requirements and relevant legislation.
• Promote Integrated Pest Management (IPM) principles.
• Ensure chemicals and treatment recommendations comply with Singapore regulations and client specifications.