QSSU-BDE-BUSINESS DEVELOPMENT EXECUTIVE

About the job

Q-Sourcing Limited trading as Q-Sourcing Servtec is a man power management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan

Department: Business Development

Location: Kampala Uganda

Reports To: Business Development Specialist

Position Overview:

The Business Development Executive (BDE) is a dynamic, results-driven professional responsible for identifying and securing new business opportunities, nurturing client relationships, and contributing to revenue growth for a Human Resource Management firm. This role demands strong communication and analytical skills, a comprehensive understanding of HR services, and a proven ability to drive strategic growth across multiple industries.

Key Responsibilities:

Lead Generation & Prospecting:

· Identify potential clients and industries that could benefit from the firm's HR services, including recruitment, talent management, employee benefits, payroll, and training solutions.

· Conduct market research to discover new business opportunities and trends in HR services.

· Generate new leads through cold calling, networking, email campaigns, and leveraging social media platforms like LinkedIn and work closely with the Growth Managers for alignment and closure.

Client Relationship Management:

· Build and nurture long-term relationships with new and existing clients.

· Act as the primary point of contact for prospective clients, responding to inquiries, understanding their HR needs, and presenting customized solutions.

· Manage the sales process from initial inquiry to contract signing, ensuring a smooth transition between business development and client servicing teams.

Sales and Proposal Management:

· Create compelling and customized proposals, presentations, and value propositions based on client needs for Growth and Customer.

· Negotiate contracts and service agreements with prospective clients, ensuring all terms are mutually beneficial.

· Work with internal teams to prepare quotes, service level agreements (SLAs), and other contractual documentation.

Business Strategy & Reporting:

· Collaborate with the senior leadership team to refine the firm’s business development strategy, identifying target markets and potential partners.

· Track and report sales activity, pipeline status, and revenue projections to management.

· Analyze competitors’ offerings and provide recommendations for improving the firm’s business development approach.

· Monitor client satisfaction and engage in post-sales relationship management to foster repeat business and referrals.

Collaboration with Internal Teams:

· Work closely with the HR consulting and operations teams to ensure a seamless delivery of HR services to clients.

· Communicate client feedback and requirements to relevant departments to ensure services are tailored and delivered effectively.

· Collaborate with the marketing team to align business development initiatives with current campaigns and digital marketing efforts.

Achieving business Targets:

· Maintain a strong accurate sales pipeline and actively work to convert leads into closed deals.

· Continuously seek opportunities for upselling and cross-selling additional HR services to existing clients.

Client Retention and Satisfaction:

§ Ensure that all clients’ needs are addressed proactively, ensuring high levels of satisfaction.

§ Conduct regular follow-up meetings with clients to ensure ongoing business and service quality.

§ Address client concerns promptly and work towards resolving any issues that arise during the course of the business relationship.

Academic Qualifications:

· Bachelor’s Degree /Diploma in Business Administration, Human Resource Management or Marketing or related field

· Minimum of 3 years’ experience working with or supporting research teams, recruitment analytics, or collaboration with research/staffing firms is a strong advantage.

Key Skills:

· Strong understanding of HR services, such as recruitment, talent management, employee benefits, and training solutions.

· Excellent communication skills (both written and verbal) with the ability to influence and negotiate at all levels.

· Strong networking, presentation,