Business Development Manager

• Driving revenue growth across all sales channels.
  

• Leading and developing the sales team.
  

• Improving sales processes and operational efficiency.
  

• Taking ownership of customer escalations.
  

• Driving business development initiatives.
  

• Building a high-performance sales culture.
  

• Providing management with proactive business insights and recommendations.
  

Roles & Responsibilities

1. Revenue Growth

• Own monthly and quarterly sales targets.
  

• Improve conversion rates across inbound and outbound channels.
  

• Identify new revenue opportunities.
  

• Increase average order value and repeat customer business.
  

2. Team Leadership

• Lead the daily sales meetings with clear action items.
  

• Coach and mentor all sales executives.
  

• Conduct weekly performance reviews.
  

• Monitor productivity and ensure accountability.
  

3. Sales Operations

• Monitor CRM hygiene and pipeline health.
  

• Ensure all leads are assigned and followed up within SLA.
  

• Improve inquiry-to-order conversion.
  

• Reduce lead leakage.
  

4. Business Development

• Develop new outbound sales initiatives.
  

• Explore partnerships and new customer segments.
  

• Build strategies for enterprise and corporate accounts.
  

• Launch initiatives that generate incremental revenue.
  

5. Process Improvement

• Create and improve sales SOPs.
  

• Identify bottlenecks in the sales cycle.
  

• Recommend automation and process improvements.
  

• Improve coordination between Sales, Production, and Logistics.
  

6. Customer Experience

• Own all major customer escalations.
  

• Ensure complaints are resolved within SLA.
  

• Improve customer satisfaction.