Business Development Manager
Specific Job Role/Scope:
To drive profitable freight business growth through new customer acquisition, corporate account development and retention, increased shipment volume and revenue, and professional end to end customer service.
Primary Responsibilities
Develop new business by prospecting, generating leads, following up on enquiries and quotations, and converting prospects into profitable customers.
Manage and develop corporate accounts, maintaining strong relationships and identifying opportunities to increase revenue, shipment volume, and customer retention.
Prepare and negotiate freight quotations, rates, and commercial terms within approved authority and profitability guidelines.
Achieve agreed sales, revenue, gross profit, and new customer targets.
Coordinate closely with Customer Service, Operation, Finance, overseas agents, airlines, shipping lines, and partners to ensure customers' air and sea freight requirements are met.
Monitor customer requirements and shipment activities, resolving service issues promptly and proactively.
Conduct customer visits and business reviews and identify cross-selling and up-selling opportunities.
Maintain an active sales pipeline and submit monthly sales and account development report to management.
Keep abreast of freight market trends, competitor activities, rates, and new business opportunities.
Undertake other sales, account development, and business assignments as directed by management.
Authority & Responsibilities:
Recommend and issue customer quotations, selling rates, and handling charges within approved limits.
Recommend customer credit terms/limits, subject to company policy and approval.
Conduct customer entertainment and business meetings within approved limits.
Follow up customer payments where authorized.
Sign approved customer documents within delegated authority.
Liaise directly with overseas agents, partners, carriers, and service providers on customer requirements and business opportunities.
Additional Tasks Assigned (if any)
- Assigned as and when needed by the Head of Department.
Job Requirements:
Education: Diploma or Degree in Business. Logistics, Marketing, or related discipline.
Experience: Minimum 3-5 years of relevant experience in Sales and Business Development, preferably within logistics/freight forwarding industry.
Industry Knowledge: Strong understanding of air and sea freight, logistics services, and freight forwarding sales.
Communication: Excellent communication, negotiation, presentation, and customer relationship management skills.
Sales Skills: Training or certificate in sales, telemarketing, negotiation, or related areas will be an advantage.
Personal Attributes: Proactive, results-oriented, customer-focused, and commercially driven; able to work effectively both independently and as part of a team