Business Development Manager– ITSM Solutions
Salary: $1,000,000 – $1,500,000 per year
Our client is a fast-growing IT services startup in Hong Kong, providing modern and cost-effective technology solutions to local and regional clients. As an authorised partner of a world-class ITSM and ticketing platform, they are looking for an experienced Business Development professional to drive sales growth and build long-term client relationships.
Key Responsibilities
Develop and execute a sales strategy to promote ITSM related IT service offerings to enterprises and SMEs.
Identify, prospect, and qualify new business opportunities across various industries.
Conduct product presentations, demos, and solution discussions with IT leaders and operational stakeholders.
Understand client pain points and translate them into tailored ITSM solutions and proposals.
Manage the full sales cycle from lead generation and pitching to negotiation, closing, and post-sales follow-up.
Work with technical teams to ensure accurate scoping, implementation planning, and successful onboarding.
Maintain a strong sales pipeline using CRM tools and provide accurate forecasting and reporting.
Represent the company at industry events, networking sessions, and partner activities.
Stay updated on ITSM best practices, digital transformation trends, and the competitive landscape.
Requirements
At least 5 – 10+ years of experience in B2B sales, business development, or solution consulting, ideally in IT services, SaaS, or enterprise software.
Proven track record in selling technology solutions to mid-market or enterprise clients.
Strong understanding of IT operations, service desk workflows, or ITIL/ITSM concepts. Experience with ITSM tools is an advantage.
Excellent communication, presentation, and negotiation skills in English and Chinese.
Self-driven, resourceful, and comfortable working in a startup environment.
Ability to build trust with senior stakeholders and articulate value beyond product features.
Existing network within Hong Kong’s IT or corporate ecosystem is a plus.
What the role offers
Competitive salary with attractive commission structure.
Opportunity to be an early member of a growing startup with regional ambitions.
Direct exposure to a leading global ITSM platform with continuous product training.
Flexible, collaborative, and entrepreneurial work culture.
Clear career progression as the business scales.